Channeling Einstein
Caller: “I’m calling because I bought that mobile Internet thingy from you a couple of days ago.”
Me: “Oh, hi, sir? Are you the one doing the cross-country drive in the RV?”
Caller: “Yeah! You remember! I got the internet thingy because I still wanted to get my local channels from [Hometown].”
Me: “Yes, I remember I helped you download their app.”
Caller: “Yeah, but it ain’t working! I think you screwed up the Internet settings!”
Me: “Oh no! What’s the issue you’re having?”
Caller: “I wanted to watch [Game Show], and it usually starts at five, but it’s not on yet!”
I check the time, and it’s 5:15 PM.
Me: “Have you started your journey?”
Caller: “Yeah, a couple of days ago! I’m in [Other State].”
Me: “Oh! It’s 4:15 PM there right now, sir.”
Caller: “Huh?”
Me: “[State] is in another time zone. If [Game Show] is on at five at home, it will be on at six where you are.”
Caller: “But that messes with my timing. I want it on at five! Fix it!”
Me: “Sir, I’m afraid that can’t be done. It’s a matter of time zones.”
Customer: “Well, I waive that time zone thing! Change it in the settings or something.”
Me: “I can’t, sir.”
Customer: “Then let me talk to your supervisor. I’m sure he can do something about it! All these modern technologies with all these extra features I didn’t ask for!”


