Give Gemini the expertise your best technicians use
Google Gemini Live API brings real-time voice and visual understanding to service interactions. SightCall Xpert Knowledge™ adds guidance captured from actual service work, helping technicians get answers grounded in your organization’s experience.
Capabilities
Understand what is happening in real time
Gemini Live API can process live voice and visual input so a technician can describe an issue, show the equipment, and ask follow-up questions in a natural conversation.
Bring field expertise into AI guidance
SightCall Xpert Knowledge™ organizes insights and procedures captured from real service interactions, providing organization-specific context alongside Gemini’s broader knowledge.
Ask questions while working
Technicians can interact conversationally instead of stopping to search through multiple manuals or knowledge repositories. Responses should be checked against approved procedures for critical work.
Make captured expertise useful at the point of need
Connect knowledge created from previous fixes to a new troubleshooting moment, helping service teams reuse what experienced technicians have learned.
Key Benefits
Reduce dependence on a few experts
Make experienced technicians’ know-how easier to access during day-to-day service work.
Help technicians find the next step
Combine conversational interaction with service-specific procedures instead of relying on general AI answers alone.
Get more value from captured knowledge
Put existing video-derived expertise to work in the moment it is needed, rather than leaving it in a disconnected library.
