We help Canberra businesses reduce operational risk,
regain control of their technology, and operate with
confidence without relying on luck, heroics, or “just call IT”.
Fully local. Office‑based. Accountable.
We are a Canberra‑based team, working from our local office.
All support and consulting is delivered by our own staff, not outsourced or offshored.
When you speak with us, you are dealing with the people responsible for your environment.
When critical systems fail, the cost is rarely just technical. Work stops. Confidence drops. Decisions pile up.
Our environments are designed to minimise disruption through proactive monitoring, structured maintenance, and fast, accountable response when it matters.
Downtime should be the exception, not the expectation.
Reliable systems prevent costly interruptions
Support designed to minimise disruption
Good support is responsive. Great support is predictable.
Our Canberra‑based team uses proactive monitoring and modern remote tools to resolve issues quickly and quietly. The aim is not constant interaction. The aim is fewer reasons to call.
Support becomes calmer when the foundations are right.
Technology issues become expensive when accountability is split.
We manage your IT environment as a whole. Devices, cloud platforms, security, and voice services under one accountable partner. No finger pointing. No uncertainty about who owns the issue.
Clear ownership leads to faster resolution and better outcomes.
One accountable IT partner
Cybersecurity built for real‑world risk
Cybersecurity is most effective when it is structured, prioritised, and maintained over time.
We help organisations reduce exposure to common and preventable threats by designing security environments aligned to recognised frameworks, including the Australian Cyber Security Centre Essential Eight.
Where required, we deliver Essential Eight maturity assessments and structured uplift projects to improve your security posture in a practical, measurable way.
This work is scoped, planned, and delivered as a project, separate from day‑to‑day managed IT.
AI is already changing how work gets done. The risk is not adopting it too late. The risk is adopting it without structure, security, or governance.
We help organisations introduce AI in a way that aligns with how they actually operate. Secure. Controlled. Useful.
This includes Microsoft Copilot readiness, deployment, training, and ongoing oversight so AI becomes an asset, not a liability.
Book your free AI Discovery Session.
AI that’s deployed properly in real organisations
Trusted by Canberra businesses
Fantastic, friendly service, a great team to work with. All IT Solutions go above and beyond to meet the needs of the customer.
IQon engaged All IT Solutions as our IT service provider to ensure business continuity via our IT systems. Their service has changed our office IT culture from negative, to positive. All our IT related issues are now resolved quickly and effectively.
Our business has been using All IT Solutions' IT services over 7 years. We have engaged a number of IT companies previously, and have always been disappointed with the level of service. They are incredibly fair and forward thinking, extremely reliable and have tailored their approach to suit our business needs. If we do have an issue, the team works tirelessly to resolve. Can't recommend highly enough - simply the best in the business.
Platinum Managed IT
Our standard for organisations that value certainty
Platinum is our complete managed IT service, designed for organisations that want their technology to be predictable, accountable, and defensible. It combines proactive management, structured security, defined response levels, and strategic oversight into a single operating model.
You gain
| Predictable response times | |
| Proactive monitoring that prevents issues | |
| A security posture aligned to real‑world risk | |
| One partner responsible for your entire IT environment | |
| Technology that improves year‑over‑year, not degrades | |
| IT that can be confidently explained to leadership or auditors. |
What's covered
| End‑user devices and core infrastructure | |
| Microsoft 365 and cloud services | |
| Cybersecurity tooling, monitoring, and policy alignment | |
| Backup, recovery, and continuity controls | |
| Day‑to‑day support and proactive maintenance | |
| Ongoing guidance as your organisation evolves | |
| Everything is managed as a single system, not separate services. |
Who Platinum Is For
Platinum is typically the right fit for organisations that:
| Depend on technology to operate day‑to‑day | |
| Cannot afford prolonged downtime or uncertainty | |
| Have compliance, funding, or governance responsibilities | |
| Want IT decisions to become easier over time | |
| Prefer clarity and partnership over constant approvals |
Structured Transition
Changing IT providers should not feel risky.
We manage transitions using structured onboarding, documentation, and staged handover so your operations continue without disruption. Most partners are surprised by how calm the process actually is.
You gain clarity, not chaos.
1. You make contact with us
You can either send us an enquiry or pick up the phone and speak to us straight away. We'll have a short discussion about your environment and discuss our next steps.
2. We understand your requirements
We'll come out to your office and discuss in greater detail your requirements and how we can get you there.
3. You accept our proposal
4. We on-board your organisation
So, you've accepted our proposal and are ready to take the relationship to the next level. We'll get our software on your machines, start creating an inventory of your systems and begin compiling some recommendations.
5. You enjoy worry-free IT
Is this even a step?
By this stage, your organisation is humming along just the way it should - enjoying your new managed services.
Questions Worth Asking
Which types of organisations do you typically work with?
We work with established organisations that rely on technology day‑to‑day and value predictability, accountability, and clear ownership of their IT environment.
Do you take responsibility for the entire IT environment?
Yes. Our managed services are designed around single‑partner accountability. We manage environments holistically rather than supporting isolated components.
Are you a good fit for very small or cost‑driven organisations?
Our approach suits organisations that prioritise reliability and risk reduction over lowest‑cost support. For purely transactional or ad‑hoc needs, we may not be the right fit.
What does your managed IT service actually cover?
Our managed IT service covers the core components of your operational environment, including devices, infrastructure, cloud platforms, security baseline controls, and day‑to‑day support, all managed as a single system.
How do response times work under Platinum?
Response times are clearly defined and agreed upfront. The focus is on predictability and prioritisation rather than best‑effort support.
Will we still need to manage vendors or technology decisions ourselves?
No. We coordinate vendors and provide guidance so technology decisions become simpler and less reactive for your team.
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What is involved in switching to All IT?
Will switching providers disrupt operations?
What happens if documentation or environment quality is poor?
This is common. Part of our onboarding process involves establishing clarity and control where it may not previously have existed. Documentation is created and owned by you.
Do you offer multiple service tiers?
No. We offer a single managed IT standard designed to deliver predictable, well‑governed outcomes. This avoids ambiguity around what is and is not covered.
How is pricing determined?
Pricing is based on the size, complexity, and risk profile of your environment. We aim for transparency and predictability rather than variable monthly surprises.
Is there a minimum commitment?
Our services are designed to work best as an ongoing partnership rather than a short‑term arrangement. That said, we are flexible and happy to discuss terms that make sense for your organisation and situation.
The focus is on finding a working relationship that is sustainable and mutually valuable, not forcing a fixed model.
Our approach to managed IT
All IT was founded in 2007 on the belief that technology should make organisations more predictable, not more fragile.
From the beginning, our focus has been on structure, accountability, and long‑term improvement rather than short‑term fixes. We work closely with each partner to understand how they operate so their IT environment supports that reality.
It is a partnership, not a ticket queue.
Start the conversation
If you want IT that you can rely on, explain, and stand behind, we should talk.
Whether you are reviewing your current provider or planning your next stage of growth, a clear conversation is the right place to start.
Canberra office.
Canberra team.
Phone
Office address
33 Ainslie Place
Level 3
Canberra City
ACT 2601, Australia
Mailing address
PO Box 96
Campbell
ACT 2612, Australia
Don't have time now?
Send an enquiry
