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Issues found outside of Twilio’s Network

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Issues related to Zipwhip's Services

Scheduled maintenance

System Metrics

Issue With Some Verified Senders Appearing as Unverified

Update - Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 2026 - 19:32 PDT

Identified - Twilio is aware that some Sender IDs used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. Verify customers may see traffic incorrectly being sent using the TWVerify sender and a brandless template. We are working on identifying the impacted accounts and resolving the issue.
Jun 30, 2026 - 18:32 PDT

Investigating - Twilio is aware that some sender ids used to send messages to Australia are being incorrectly overwritten as Unverified even though they are compliant with ACMA. We are working on identifying the impacted accounts and resolving the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 2026 - 18:02 PDT

SMS Delivery Delays and Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Peru

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 30, 2026 - 18:21 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 27, 2026 - 02:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 26, 2026 - 18:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 2026 - 13:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 2026 - 11:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 2026 - 10:57 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from and to a subset of multiple networks in Peru and Ireland to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 26, 2026 - 08:14 PDT

Update - Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 2026 - 04:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from and to a subset network subscribers to Twilio Peru and Twilio Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 2026 - 02:04 PDT

Update - Twilio customers may be experiencing SMS delivery delays from and to a subset of network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 2026 - 00:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Peru and Ireland Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 2026 - 00:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Peru Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 25, 2026 - 23:59 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 2026 - 19:58 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 2026 - 17:52 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from network subscribers in Peru to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 2026 - 16:51 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Peru Mobile Handsets to a subset of Twilio Phone Numbers In Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 2026 - 16:28 PDT

Uptime over the past 90 days. View historical uptime.

PROGRAMMABLE MESSAGING Degraded Performance

90 days ago

100.0 % uptime

Today

MMS Operational

SMS Degraded Performance

SMPP Operational

Messaging Channels Operational

Notify Operational

Conversations Operational

Messaging Insights Operational

Messaging Services Operational

Content API Operational

Toll-free verification Operational

90 days ago

100.0 % uptime

Today

RCS Messaging Operational

90 days ago

100.0 % uptime

Today

Programmable Messaging API Operational

90 days ago

100.0 % uptime

Today

Intelligent Alerts Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE US1 Operational

90 days ago

100.0 % uptime

Today

PSTN US1 Operational

SIP Interface US1 Operational

Client Web US1 Operational

Client Mobile US1 Operational

Conference US1 Operational

Recording US1 Operational

Queue US1 Operational

Text-to-Speech US1 Operational

Recording Transcriptions US1 Operational

TwiML US1 Operational

Voice Insights US1 Operational

Speech Recognition (Gather Speech) US1 Operational

Realtime Transcriptions US1 Operational

90 days ago

100.0 % uptime

Today

Pay US1 Operational

Media Streams US1 Operational

Dialogflow US1 Operational

ConversationRelay US1 Operational

90 days ago

100.0 % uptime

Today

Voice REST API US1 Operational

90 days ago

100.0 % uptime

Today

PROGRAMMABLE VOICE AU1 Operational

90 days ago

100.0 % uptime

Today

PSTN AU1 Operational

SIP Interface AU1 Operational

Client Web AU1 Operational

Client Mobile AU1 Operational

Conference AU1 Operational

Recording AU1 Operational

Queue AU1 Operational

Text-to-Speech AU1 Operational

Recording Transcriptions AU1 Operational

TwiML AU1 Operational

Voice Insights AU1 Operational

Speech Recognition (Gather Speech) AU1 Operational

Realtime Transcriptions AU1 Operational

90 days ago

100.0 % uptime

Today

Pay AU1 Operational

Media Streams AU1 Operational

ConversationRelay AU1 Operational

Voice REST API AU1 Operational

PROGRAMMABLE VOICE IE1 Operational

90 days ago

100.0 % uptime

Today

PSTN IE1 Operational

SIP Interface IE1 Operational

Client Web IE1 Operational

Client Mobile IE1 Operational

Conference IE1 Operational

Recording IE1 Operational

Queue IE1 Operational

Text-to-Speech IE1 Operational

Recording Transcriptions IE1 Operational

TwiML IE1 Operational

Voice Insights IE1 Operational

Speech Recognition (Gather Speech) IE1 Operational

Realtime Transcriptions IE1 Operational

90 days ago

100.0 % uptime

Today

Pay IE1 Operational

Media Streams IE1 Operational

ConversationRelay IE1 Operational

Voice REST API IE1 Operational

ACCOUNT SECURITY Degraded Performance

Authy 2FA Operational

Verify Degraded Performance

Authy App Operational

Lookup Operational

ELASTIC SIP TRUNKING US1 Operational

Origination US1 Operational

Termination US1 Operational

ELASTIC SIP TRUNKING AU1 Operational

Origination AU1 Operational

Termination AU1 Operational

ELASTIC SIP TRUNKING IE1 Operational

Origination IE1 Operational

Termination IE1 Operational

TaskRouter Operational

FLEX Operational

Flex Application Platform Operational

Flex Insights Operational

Flex Agent Desktop Operational

Flex Queue Stats Operational

Flex Teams View Operational

Flex Admin Console Operational

Flex Routing Operational

Flex Conversations Operational

Flex Programmable Chat Operational

Flex Programmable Voice Operational

Proxy Operational

Flex Plugins Operational

Flex Billing Operational

CONVERSATIONS Degraded Performance

Conversation Orchestrator Operational

Conversation Intelligence Operational

Conversation Intelligence (classic) Operational

Conversation Memory Degraded Performance

Enterprise Knowledge Operational

TWILIO EMAIL Operational

Mailsend: Comms API Operational

Logs Operational

INTERCONNECT Operational

PHONE NUMBERS Operational

PROGRAMMABLE CHAT Operational

PROGRAMMABLE VIDEO Operational

90 days ago

100.0 % uptime

Today

Group Rooms Operational

Peer-to-Peer Rooms Operational

Recordings Operational

Compositions Operational

Network Traversal Service Operational

Go Rooms Operational

Video Insights Operational

Realtime Transcriptions Operational

90 days ago

100.0 % uptime

Today

PROXY Operational

SERVERLESS Operational

Studio Operational

Functions Operational

Assets Operational

TwiML Bins Operational

Sync Operational

DEVELOPER TOOLS Operational

Console Operational

Event Streams Operational

Debugger & Alarms Operational

Documentation Operational

REST API Operational

Bulk Export Operational

TWILIO PLATFORM Operational

Billing Operational

Customer Support Center Operational

Other Operational

Account Insights Operational

Trust Hub Operational

Organization Operational

CARRIER NETWORK Degraded Performance

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Short Code, North America Operational

MMS Short Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

Voice, North America Operational

Voice, Latin America Operational

SMS, Latin America Degraded Performance

Voice, APAC Operational

SMS, APAC Degraded Performance

MMS, APAC Degraded Performance

Voice, Europe Operational

SMS, Europe Operational

Voice, Middle East & Africa Operational

SMS, Middle East & Africa Operational

Verify Silent Network Auth Operational

Lookup Identity Match Operational

Lookup Line Type Intelligence [Legacy API] Operational

Lookup Line Type Intelligence [Twilio API] Operational

Lookup SIM Swap Operational

Legacy Identity MatchAndAttributes Operational

FRONTLINE Operational

Sender ID Operational

90 days ago

100.0 % uptime

Today

ZIPWHIP MESSAGING Operational

SMS Long Code, North America Operational

MMS Long Code, North America Operational

SMS Toll-Free, North America Operational

MMS Toll-Free, North America Operational

ZIPWHIP TOOLS Operational

Zipwhip Provisioner Dashboard and API Operational

Zipwhip Support Ticketing Operational

Toll-Free Verification Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

France SMS Carrier Maintenance - Bouygues Telecom Jul `1`, `2026` `01:00`-`03:00` PDT

The Bouygues Telecom network in France is conducting a planned maintenance from 01 July 2026 at 01:00 PDT until 01 July 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Bouygues Telecom France handsets.
Posted on Jun 22, 2026 - 18:18 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `1`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 01 July 2026 at 13:00 PDT until 01 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jun 25, 2026 - 15:46 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `1`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 01 July 2026 at 13:00 PDT until 01 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:50 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Jul `1`, `2026` `16:00`-`18:00` PDT

The Sotovaja Svjaz MOTIV network in Russia is conducting a planned maintenance from 01 July 2026 at 16:00 PDT until 01 July 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Sotovaja Svjaz MOTIV Russia handsets.
Posted on Jun 30, 2026 - 05:22 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `1`, `2026` `20:00` - Jul `2`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 01 July 2026 at 20:00 PDT until 02 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:38 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `1`, `2026` `21:30`-`23:00` PDT

Our carrier partner Three United Kingdom is conducting a planned maintenance from 01 July 2026 at 21:30 PDT until 01 July 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Lookup SIM Swap, Verify Silent Network Auth, Legacy Identity MatchAndAttributes, Lookup Identity Match
Posted on Jun 24, 2026 - 05:48 PDT

Russia SMS Carrier Maintenance - MegaFon Jul `2`, `2026` `13:00`-`17:00` PDT

The MegaFon network in Russia is conducting a planned maintenance from 02 July 2026 at 13:00 PDT until 02 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Posted on Jun 25, 2026 - 15:46 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `2`, `2026` `19:00`-`21:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 02 July 2026 at 19:00 PDT until 02 July 2026 at 21:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Jun 26, 2026 - 15:00 PDT

Canada Account Security Service Partner Maintenance Jul `2`, `2026` `21:00` - Jul `3`, `2026` `01:00` PDT

Our service partner is conducting a planned maintenance from 02 July 2026 at 21:00 PDT until 03 July 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Posted on Jun 25, 2026 - 15:48 PDT

Japan SMS Carrier Partner Maintenance Jul `4`, `2026` `14:00`-`18:00` PDT

Our SMS carrier partner in Japan is conducting a planned maintenance from 04 July 2026 at 14:00 PDT until 04 July 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Japan handsets.
Posted on Jun 29, 2026 - 05:59 PDT

United States MMS Carrier Partner Maintenance Jul `6`, `2026` `02:00`-`03:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 06 July 2026 at 02:00 PDT until 06 July 2026 at 03:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from AT&T United States handsets via United States short codes.
Posted on Jun 17, 2026 - 15:52 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `6`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 06 July 2026 at 13:00 PDT until 06 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:51 PDT

US SMS Carrier Maintenance - Small US Carriers Jul `7`, `2026` `02:00`-`04:00` PDT

A subset of small networks in the US are conducting a planned maintenance from 07 July 2026 at 02:00 PDT until 07 July 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to small US carriers handsets.
Posted on Jun 28, 2026 - 00:36 PDT

Russia SMS Carrier Maintenance - MTS Jul `7`, `2026` `20:00`-`21:30` PDT

The MTS network in Russia is conducting a planned maintenance from 07 July 2026 at 20:00 PDT until 07 July 2026 at 21:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from MTS Russia handsets.
Posted on Jun 30, 2026 - 05:49 PDT

United States MMS Carrier Partner Maintenance Jul `8`, `2026` `01:00`-`02:30` PDT

Our MMS carrier partner in the United States is conducting a planned maintenance from 08 July 2026 at 01:00 PDT until 08 July 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from United States handsets.
Posted on Jun 22, 2026 - 07:10 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `8`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 08 July 2026 at 13:00 PDT until 08 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:51 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `8`, `2026` `20:00` - Jul `9`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 08 July 2026 at 20:00 PDT until 09 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:38 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `13`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 13 July 2026 at 13:00 PDT until 13 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:51 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `15`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 15 July 2026 at 13:00 PDT until 15 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:51 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `15`, `2026` `20:00` - Jul `16`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 15 July 2026 at 20:00 PDT until 16 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:38 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `20`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 20 July 2026 at 13:00 PDT until 20 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:52 PDT

Twilio Voice Maintenance Jul `21`, `2026` `16:00`-`18:00` PDT

Twilio will conduct planned maintenance on the Ireland network from 21 Jul 2026 at 16:00 PDT until 21 Jul 2026 at 18:00 PDT. During this first window, no service impact is expected. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack. During this specific transition, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
Posted on Jun 22, 2026 - 07:48 PDT

Twilio Messaging Maintenance Jul `21`, `2026` `16:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `22`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 22 July 2026 at 13:00 PDT until 22 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:52 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `22`, `2026` `20:00` - Jul `23`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 22 July 2026 at 20:00 PDT until 23 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:39 PDT

Twilio Messaging Maintenance Jul `23`, `2026` `16:00`-`18:00` PDT

Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimize the impact window.
Posted on Jun 22, 2026 - 08:03 PDT

Twilio Voice Maintenance Jul `23`, `2026` `16:00`-`18:00` PDT

Twilio will conduct planned maintenance on the Ireland network from 23 Jul 2026 at 16:00 PDT until 23 Jul 2026 at 18:00 PDT. During this window, overall service impact is expected to be minimal. As part of our preparation for a future hardware replacement, we will relocate the backup (BT) router to a new rack and shift traffic to it. During this specific transition, there may be a brief traffic interruption of up to 90 seconds. Although redundancy will be temporarily reduced during the move, we are taking all necessary steps to minimise the impact window.
Posted on Jun 22, 2026 - 08:01 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `27`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 27 July 2026 at 13:00 PDT until 27 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:52 PDT

Russia SMS Carrier Maintenance - Tele2 Jul `29`, `2026` `13:00`-`17:00` PDT

The Tele2 network in Russia is conducting a planned maintenance from 29 July 2026 at 13:00 PDT until 29 July 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
Posted on Jun 30, 2026 - 11:53 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `29`, `2026` `20:00` - Jul `30`, `2026` `00:00` PDT

Twilio is conducting a planned maintenance from 29 July 2026 at 20:00 PDT until 30 July 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Posted on Jun 01, 2026 - 16:39 PDT

System Metrics Month Week Day

API Response Time - North America

Fetching

API Response Time - Europe

Fetching

Past Incidents

Jun 30, 2026

Even Though the AU Sender Ids Were Registered With Acma and Shared Across the Sub Accounts Sms Are Delivered as Unverified From Today

Resolved - The issue affecting Verify messages being delivered using default TWVerify has been resolved, and the service is functioning normally at this time.
Jun 30, 17:22 PDT

Investigating - We are investigating Verify messages being delivered using default TWVerify and the custom template is not being used, instead Verify sms are delivered using default template. We expect to provide another update in 1hours or as soon as more information becomes available.
Jun 30, 17:16 PDT

Conversation Intelligence Is Not Processing Conversations and Will Have Delays Running Operators

Resolved - Delays generating summaries and observations on profiles has been resolved and Conversation Memory is operating normally at this time.
Jun 30, 17:04 PDT

Update - Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within 2 hours or as soon as we have more details.
Jun 30, 16:07 PDT

Investigating - Our monitoring systems have detected a potential issue with Conversation Memory having delays generating summaries and observations on profiles. Our engineers have been alerted and are investigating. We will provide an update within the next hour or as soon as we have more details.
Jun 30, 14:57 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 30, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 30 June 2026 at 13:00 PDT until 30 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.
Jun 25, 15:46 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jun 30, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:01 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 30 June 2026 at 13:00 PDT until 30 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jun 25, 21:35 PDT

SMS Delivery Delays and Failures from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Jun 30, 15:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 14:03 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 13:02 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 12:57 PDT

Russia SMS Carrier Maintenance - Sberbank Mobile

Completed - The scheduled maintenance has been completed.
Jun 30, 14:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 13:30 PDT

Scheduled - The Sberbank Mobile network in Russia is conducting a planned maintenance from 30 June 2026 at 13:30 PDT until 30 June 2026 at 14:30 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Sberbank Mobile Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 30, 11:45 PDT

File Type Sources Failing to Update

Resolved - Knowledge sources of type file is operating normally at this time.
Jun 30, 13:54 PDT

Investigating - We are observing knowledge sources of type file are stuck in progress.We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 13:29 PDT

USD Charges Are Failing for Customers in Twilio Mexico Cisa Subsidiary

Resolved - Payment processing failures has been resolved and and it is operating normally at this time.
Jun 30, 12:19 PDT

Update - Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice.
PAYG customers that were impacted can now try to make payments again. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 30, 04:44 PDT

Update - Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice.
PAYG customers that were impacted can now try to make payments again. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 29, 21:09 PDT

Investigating - Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice.
PAYG customers that were impacted can now try to make payments again. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 29, 16:45 PDT

Monitoring - Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice.
PAYG customers that were impacted can now try to make payments again. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 14:45 PDT

Investigating - Some Twilio customers in Mexico may be experiencing issues when attempting to make credit card payments. We have identified the root cause as related to a recent migration of certain existing customers to our Mexico entity, while their account currency remains in USD. This is causing payment processing failures for the impacted accounts. This issue only affects customers whose accounts were migrated to CISA Mexico. Invoiced customers can continue making payments using the bank transfer details provided on their invoice.
PAYG customers: we are actively working on a resolution. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 13:45 PDT

SMS Delivery Delays from Twilio to MTS Russia

Resolved - The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Jun 30, 12:11 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 10:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 30, 05:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 30, 01:01 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 23:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 22:00 PDT

SMS Delivery Delays and Failures from Twilio Phone Numbers to Yettel Bulgaria

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Yettel network subscribers in Bulgaria is operating normally.
Jun 30, 10:41 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Yettel network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 30, 08:41 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Yettel network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 06:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 06:17 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 05:17 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Yettel network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 30, 05:03 PDT

SMS Delivery Delays from Twilio to Etisalat United Arab Emirates

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates is operating normally.
Jun 30, 05:07 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 30, 05:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 29, 23:47 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 29, 15:41 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 29, 11:40 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 09:39 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 08:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 29, 05:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 03:01 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 01:58 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 30, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 29 June 2026 at 20:00 PDT until 30 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 25, 15:43 PDT

Jun 29, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 29, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 29 June 2026 at 21:30 PDT until 29 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 23, 06:25 PDT

SMS Delivery Delays and Failures Between a Subset of Twilio Short Codes and Multiple Networks in Peru

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and affected networks in Peru is operating normally.
Jun 29, 21:32 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 29, 20:20 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 13:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 29 June 2026 at 13:15 PDT until 29 June 2026 at 20:20 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 29, 01:02 PDT

SMS Delivery Delays from Twilio Phone Numbers to Lycamobile United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom is operating normally.
Jun 29, 17:27 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 15:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 29, 10:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 29, 06:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 04:41 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 03:40 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 03:38 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jun 29, 17:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 13:01 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 29 June 2026 at 13:00 PDT until 29 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
May 29, 16:05 PDT

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jun 29, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 01:01 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 29 June 2026 at 01:00 PDT until 29 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jun 25, 21:34 PDT

SMS Delivery Delays from Twilio Phone Numbers to Tigo Paraguay

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay is operating normally.
Jun 29, 15:57 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Tigo network subscribers in Paraguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 14:02 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 13:23 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 12:22 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Tigo network subscribers in Paraguay. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 12:22 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 05:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 29 June 2026 at 05:00 PDT until 29 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Jun 18, 17:45 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jun 29, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 10:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 29 June 2026 at 10:00 PDT until 29 June 2026 at 12:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 29, 02:29 PDT

Multiple Destination Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 09:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 07:00 PDT

Scheduled - Our Voice carrier partner in Singapore and the Philippines is conducting an emergency maintenance from 29 June 2026 at 07:00 PDT until 29 June 2026 at 09:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Singapore and Philippines phone numbers.
Jun 23, 00:29 PDT

SMS Delivery Delays from Twilio Phone Numbers to Smart Cambodia

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Smart network subscribers in Cambodia is operating normally.
Jun 29, 08:23 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Smart network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 06:19 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 29, 06:19 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 05:18 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Smart network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 05:13 PDT

Twilio Interconnect Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 07:31 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 PDT

Scheduled - Twilio will conduct planned maintenance on the Japan Twilio edge location from 29 Jun 2026 at 6:00 PDT until 29 Jun 2026 at 7:30 PDT. During the maintenance window, no service disruptions are expected. Although redundancy may be temporarily lost, the service itself will remain unaffected.
May 28, 19:03 PDT

Twilio Voice Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 07:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:01 PDT

Issues Accessing IAM Pages in the Twilio Console

Resolved - Issues accessing IAM pages in the Twilio Console have been resolved, and the Twilio Console IAM service is operating normally at this time.
Jun 29, 05:17 PDT

Monitoring - Our engineers have resolved the issue affecting access to IAM pages in the Twilio Console. The issue started on 2026-06-24 at 14:13:19 UTC, and the last observed error was on 2026-06-29 at 10:44:15 UTC. We are now monitoring to ensure continued stability.
Jun 29, 05:10 PDT

Investigating - We are currently investigating an issue where users are experiencing errors when attempting to access Identity and Access Management (IAM) pages within the Twilio Console. Our engineering team is actively working to resolve this service disruption. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 04:41 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 29, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 28 June 2026 at 20:00 PDT until 29 June 2026 at 04:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets when sending via long codes and short codes.
Jun 25, 15:44 PDT

United States MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 29, 02:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 01:00 PDT

Scheduled - Our MMS carrier partner in the United States is conducting a planned maintenance from 29 June 2026 at 01:00 PDT until 29 June 2026 at 02:30 PDT. During the maintenance window, there could be intermittent delays delivering MMS to and from T-Mobile, AT&T and Verizon United States handsets via United States short codes.
Jun 11, 08:42 PDT

Issues Accessing the Subaccounts Tab in Voice Insights

Resolved - The issue preventing access to the Subaccounts tab within Voice Insights has been resolved and Voice Insights is operating normally at this time.
Jun 29, 02:08 PDT

Monitoring - Voice Insights within the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 29, 01:30 PDT

Update - We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 00:55 PDT

Investigating - We are currently investigating an issue where users are unable to access the Subaccounts tab within Voice Insights in the New Twilio Console. Our engineering team is actively working to resolve this service disruption, and we expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 29, 00:50 PDT

Jun 28, 2026

SMS Delivery Delays and Failures from Twilio to Access Malawi

Resolved - The incident has been resolved and SMS delivery from Twilio to Access network subscribers in Malawi is operating normally.
Jun 28, 23:00 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 28, 19:48 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Access network subscribers in Malawi and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 17:45 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 28, 09:59 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 27, 17:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 27, 09:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 27, 05:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 27, 03:50 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Access network subscribers in Malawi. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 02:49 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Access network subscribers in Malawi. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 02:43 PDT

SMS Delivery Delays from Twilio to Lycamobile United Kingdom

Resolved - The incident has been resolved and SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom is operating normally.
Jun 28, 19:17 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Lycamobile network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 17:15 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 28, 16:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 28, 12:30 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 10:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 09:29 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Lycamobile network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 28, 08:41 PDT

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to the United States are operating normally.
Jun 28, 02:23 PDT

Monitoring - We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 00:21 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 27, 18:07 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 27, 14:06 PDT

Update - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 27, 12:05 PDT

Investigating - Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 11:05 PDT

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Jun 28, 02:07 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 28, 00:11 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 27, 23:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 27, 19:12 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 27, 17:06 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 16:00 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 15:03 PDT

Jun 27, 2026

SMS Delivery Delays from Twilio to Telefonica El Salvador

Resolved - The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in El Salvador is operating normally.
Jun 27, 21:54 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 27, 21:44 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 27, 17:44 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 27, 15:38 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 14:36 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 27, 14:22 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 27, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 PDT

Scheduled - The T-Mobile network in the United States is conducting an emergency maintenance from 26 June 2026 at 22:00 PDT until 27 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 26, 19:16 PDT

Jun 26, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 26, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 15:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 26 June 2026 at 15:00 PDT until 26 June 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 25, 11:49 PDT

Intermittent 503 Errors at the Message Send Endpoint

Resolved - The intermittent 503 errors have been resolved and the Message Send endpoint is operating normally at this time.
Jun 26, 15:57 PDT

Monitoring - The intermittent 503 errors have recovered and the Message Send endpoint is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 26, 15:30 PDT

Investigating - Our monitoring systems have detected a potential issue with increased 503 errors when calling the Messaging API endpoint. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 26, 14:58 PDT

SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries in the Middle East

Resolved - The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in multiple countries in the Middle East is operating normally.
Jun 26, 13:59 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries in the Middle East and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 11:57 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 08:31 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 06:29 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 05:28 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries in the Middle East. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 04:55 PDT

SMS Delivery Failures from a Subset of Twilio Long Codes to Globe Philippines

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. is operating normally.
Jun 26, 10:35 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Globe network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 26, 10:32 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Philippines

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to affected networks in the Philippines is operating normally.
Jun 26, 05:27 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 03:39 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 26, 01:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 23:43 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 22:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 22:40 PDT

SMS Delivery Delays and Failures From a Subset of Twilio Sender IDs to SmartFren Indonesia

Resolved - We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 26, 00:35 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 22:33 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Pre-Registered Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 25, 11:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 25, 03:44 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 23:42 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 21:41 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 20:41 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Sender IDs to SmartFren network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 20:32 PDT

Jun 25, 2026

SMS Delivery Delays from Twilio to Wind tre Italy

Resolved - The incident has been resolved and SMS delivery from Twilio to Wind tre network subscribers in Italy is operating normally.
Jun 25, 23:07 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 19:06 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Wind tre network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 17:04 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Wind tre network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 16:30 PDT

Voice Call Failures and Audio Quality Degradation from Italy to a Subset of Twilio Italy Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers are operating normally.
Jun 25, 22:45 PDT

Update - We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Italy Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 25, 20:40 PDT

Update - We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 16:34 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers in Italy to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 14:32 PDT

Update - Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Italy Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 12:53 PDT

Identified - Twilio customers may be experiencing voice call failures and audio quality degradation from network subscribers in Italy to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 11:53 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Subset of Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 07:41 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to a Subset of Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 05:18 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Italy Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 04:13 PDT

Intermittent Issues with Inbound Message Status Updates Across Multiple Channels

Resolved - The issue impacting inbound message delivery status has been resolved and inbound message status is operating normally at this time.
Jun 25, 15:40 PDT

Monitoring - Inbound message status across multiple channels is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 25, 15:11 PDT

Update - We are continuing our investigation and have discovered Messaging Conversations and Flex Conversations is affected by the issue with inbound message delivery status.
Jun 25, 15:02 PDT

Update - We are investigating intermittent issues with inbound message delivery status across multiple messaging channels. At this time customers may experience issues with inbound messages not going to RECEIVED status. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 14:27 PDT

Investigating - Our monitoring systems have detected a potential issue with inbound message delivery status. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 25, 14:14 PDT

Russia SMS Carrier Maintenance - MegaFon

Completed - The scheduled maintenance has been completed.
Jun 25, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 10:00 PDT

Scheduled - The MegaFon network in Russia is conducting a planned maintenance from 25 June 2026 at 10:00 PDT until 25 June 2026 at 15:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to MegaFon Russia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 24, 23:18 PDT

Canada Account Security Service Partner Maintenance

Completed - This planned maintenance has been cancelled, and a rescheduled date has been posted on our Statuspage. Thank you for your understanding.
Jun 25, 14:37 PDT

Scheduled - Our service partner is conducting a planned maintenance from 25 June 2026 at 21:00 PDT until 26 June 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup Line Type Intelligence [Twilio API]
Jun 8, 15:14 PDT

Engineers are Investigating Issues with a Subset of Pages in Console

Resolved - Console pages are now operating normally and are fully functional at this time. This incident has been resolved.
Jun 25, 11:42 PDT

Update - Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 25, 11:40 PDT

Monitoring - Console pages are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 25, 11:10 PDT

Investigating - Our monitoring systems have detected a potential issue with the video/insights/video-rooms pages in the Twilio console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 25, 09:24 PDT

SMS Delivery Delays and Failures from Twilio to Orange Botswana

Resolved - The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Botswana is operating normally.
Jun 25, 11:35 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 25, 07:33 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 05:32 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 24, 20:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 24, 12:07 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 08:05 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 06:04 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 05:03 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 04:45 PDT

Retroactive Incident: Twilio Verify API Affected

Resolved - On June 25th between 04:53 and 04:54 UTC, Twilio Verify API experienced an increased number of HTTP 5xx errors and higher latencies across the verification endpoints. The issue has now been resolved.
Jun 25, 06:28 PDT

SMS Delivery Failures from a Subset of Twilio Short Codes to Verizon United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Jun 25, 04:50 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 25, 02:43 PDT

Investigating - Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 25, 02:09 PDT

User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for EE in United Kingdom

Resolved - The incident has been resolved and User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom is operating normally.
Jun 25, 01:06 PDT

Monitoring - We have observed a recovery in User Authentication Identity SNA failure increase and Gateway API failure increase for EE in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 23:04 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 24, 15:03 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 11:02 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase to EE network in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 09:01 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 07:56 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 07:54 PDT

United States and Canada Twilio SMS and MMS Maintenance

Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 20:00 PDT

Scheduled - Twilio is conducting a planned maintenance from 24 June 2026 at 20:00 PDT until 25 June 2026 at 00:00 PDT. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via subset of long codes, short codes and toll free numbers.
May 1, 00:52 PDT

Jun 24, 2026

SMS Delivery Delays from Twilio Phone Numbers to Telefonica Venezuela

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela is operating normally.
Jun 24, 23:47 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 23:36 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telefonica network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 21:36 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 19:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 17:13 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 16:12 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telefonica network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 24, 16:05 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 24, 20:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:00 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 24 June 2026 at 18:00 PDT until 24 June 2026 at 20:30 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 19, 02:27 PDT

Kazakhstan SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jun 24, 18:02 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 12:00 PDT

Scheduled - The Beeline network in Kazakhstan is conducting an emergency maintenance from 24 June 2026 at 12:00 PDT until 24 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Kazakhstan handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 24, 00:12 PDT

Russia SMS Carrier Maintenance - Win Mobile and UralTel/U-Tel/Ermak RMS

Completed - The scheduled maintenance has been completed.
Jun 24, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:01 PDT

Scheduled - The Win Mobile and UralTel/U-Tel/Ermak RMS networks in Russia are conducting a planned maintenance from 24 June 2026 at 13:00 PDT until 24 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Win Mobile and UralTel/U-Tel/Ermak RMS Russia handsets.
Jun 22, 08:15 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jun 24, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 24 June 2026 at 13:00 PDT until 24 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
May 29, 16:04 PDT

Messaging Service Whatsapp Geo Match Degraded

Resolved - WhatsApp senders are being properly selected to match the desired destinations and it is operating normally at this time.
Jun 24, 16:47 PDT

Monitoring - We are observing recovery in WhatsApp senders not being properly selected to match the desired destinations. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
Jun 24, 16:21 PDT

Update - Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 2 hours or as soon as we have more details.
Jun 24, 15:04 PDT

Identified - Some WhatsApp senders might not be properly selected to match the desired destinations. Engineering teams have identified the cause and are working to deploy a fix. We will provide another update in 1 hour.
Jun 24, 14:03 PDT

Update - Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 4 hours or as soon as more information becomes available.
Jun 24, 13:59 PDT

Update - Messaging Service WhatsApp channel sender selection resolves the destination region to the US default for 100% of sends. Messaging Services will always select a US Whatsapp Sender if available or default to any Whatsapp Sender in the Sender Pool. Additionally, all Whatsapp Senders added to a Messaging Service in the past 2 weeks are missing a valid region. We expect to provide another update in 2 hours or as soon as more information becomes available.
Jun 24, 11:41 PDT

Investigating - Our monitoring systems have detected a potential issue with some Messaging Features. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 24, 11:16 PDT

United States SMS and MMS Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 24, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 21:00 PDT

Scheduled - Our SMS and MMS carrier partner in the United States is conducting a planned maintenance from 23 June 2026 at 21:00 PDT until 24 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from Verizon United States handsets via United States short codes.
Jun 11, 13:58 PDT

SMS Delivery Report Delays to Multiple Networks in Ireland via Subset of Long Codes and Alphanumeric Numbers

Resolved - Twilio SMS was degraded for approximate 10 hours between 23/06/2026 18:24 and 24/06/2026 04:30 UTC. During this period of time customers may have experienced delivery report delays to multiple Ireland networks. The issue has now been resolved
Jun 24, 04:11 PDT

SMS Delivery Delays from Twilio to MTN Nigeria

Resolved - The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.
Jun 24, 00:00 PDT

Update - We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 23:06 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 17:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 15:10 PDT

Jun 23, 2026

Russia SMS Carrier Maintenance - Beeline

Completed - The scheduled maintenance has been completed.
Jun 23, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 13:59 PDT

Scheduled - The Beeline network in Russia is conducting a planned maintenance from 23 June 2026 at 13:59 PDT until 23 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Beeline Russia handsets.
Jun 22, 03:32 PDT

On Call Engineers are Investigating Meta services being unavailable.

Resolved - We have fully investigated the META Services issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 23, 15:06 PDT

Update - We are continuing to investigate this issue.
Jun 23, 15:04 PDT

Investigating - Our monitoring systems have detected a potential issue with Meta Services unavailable. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 23, 15:03 PDT

Indonesia SMS Carrier Maintenance - XL Axiata

Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 10:00 PDT

Scheduled - The XL Axiata network in Indonesia is conducting a planned maintenance from 23 June 2026 at 10:00 PDT until 23 June 2026 at 14:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to XL Axiata Indonesia handsets.
Jun 22, 00:41 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat United Arab Emirates

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates is operating normally.
Jun 23, 07:26 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 04:33 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 02:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 23, 01:50 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 21:49 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 19:49 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 18:48 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 18:37 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 14:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 12:11 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 11:10 PDT

SMS Delivery Delays from Twilio to Etisalat Egypt

Resolved - The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Egypt is operating normally.
Jun 23, 05:38 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 23, 02:50 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Egypt and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 00:50 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 23:48 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 23:42 PDT

SMS Delivery Receipt Delays from Twilio to Tinkoff Mobile Russia

Resolved - The incident has been resolved and SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia are operating normally.
Jun 23, 04:27 PDT

Monitoring - We have observed a recovery in SMS delivery receipts from Twilio to Tinkoff Mobile network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 02:20 PDT

Update - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 01:30 PDT

Identified - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 00:20 PDT

Investigating - Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Tinkoff Mobile network subscribers in Russia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 23, 00:18 PDT

SMS Delivery Failures from Twilio to Multiple Networks in United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti

Resolved - The incident has been resolved and SMS delivery from Twilio to affected networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti is operating normally.
Jun 23, 04:25 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 23, 02:19 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 23, 02:17 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 22:16 PDT

Update - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 20:10 PDT

Identified - Twilio customers may be experiencing SMS delivery failures from Twilio to network subscribers on multiple networks in multiple countries across Middle East & Africa and Latin America, including the United Arab Emirates, Trinidad and Tobago, Jamaica, and Haiti. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 19:04 PDT

Jun 22, 2026

United Kingdom SMS Carrier Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 22, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:15 PDT

Scheduled - The Three network in the United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:15 PDT until 22 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from Three United Kingdom handsets.
Jun 16, 23:19 PDT

SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Telekom South Africa

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa is operating normally.
Jun 22, 22:56 PDT

Update - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 20:01 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Telekom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 17:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 13:54 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 11:53 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 10:53 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 10:52 PDT

United States SMS and MMS Carrier Maintenance - T-Mobile

Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 PDT

Scheduled - The T-Mobile network in the United States is conducting a planned maintenance from 22 June 2026 at 20:00 PDT until 22 June 2026 at 22:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS and MMS to and from T-Mobile United States handsets.
Jun 20, 01:25 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 22, 21:50 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 22 June 2026 at 17:30 PDT until 22 June 2026 at 21:50 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 16, 15:54 PDT

SMS Delivery Delays from Twilio to Surf Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.
Jun 22, 21:43 PDT

Update - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 17:57 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 15:56 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 21, 16:28 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
Jun 20, 16:27 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 20, 00:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 19, 16:26 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 12:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 10:25 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 09:25 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 09:24 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Surf Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 08:24 PDT

Cannot Change Phone Number Home Region in the Twilio Legacy Console

Resolved - The issue with customers using the Legacy Twilio Console being unable to update phone number routing between home regions such as US1, IE1, and AU1, and receiving an error when saving changes, has been resolved and this Phone Number feature is operating normally at this time.
Jun 22, 18:01 PDT

Identified - We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes.
The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround.

Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available
Jun 21, 01:30 PDT

Update - Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.
Jun 21, 00:35 PDT

Update - We are continuing to investigate this issue.
Jun 20, 23:29 PDT

Investigating - Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected.
Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.
Jun 20, 23:28 PDT

Russia SMS Carrier Maintenance - Tele2

Completed - The scheduled maintenance has been completed.
Jun 22, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 13:00 PDT

Scheduled - The Tele2 network in Russia is conducting a planned maintenance from 22 June 2026 at 13:00 PDT until 22 June 2026 at 17:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to Tele2 Russia handsets.
May 29, 16:04 PDT

SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in Brazil

Resolved - The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Brazil is operating normally.
Jun 22, 15:14 PDT

Monitoring - We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 13:13 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 11:10 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 09:09 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 08:09 PDT

Malaysia SMS Carrier Maintenance - DiGi

Completed - The scheduled maintenance has been completed.
Jun 22, 13:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:00 PDT

Scheduled - The DiGi network in Malaysia is conducting a planned maintenance from 22 June 2026 at 09:00 PDT until 22 June 2026 at 13:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to DiGi Malaysia handsets.

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 22, 00:18 PDT

SMS Delivery Delays and Delivery Receipt Failures from Twilio to C&W Saint Lucia

Resolved - The incident has been resolved and SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia are operating normally.
Jun 22, 12:41 PDT

Monitoring - We have observed a recovery in SMS delivery and delivery receipts from Twilio to C&W network subscribers in Saint Lucia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 10:40 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 09:39 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt failures from Twilio to C&W network subscribers in Saint Lucia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be failing. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 09:35 PDT

SMS Delivery Delays and Failures from Twilio to Algar Telecom Brazil

Resolved - The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Jun 22, 12:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 22, 07:34 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 22, 03:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 01:29 PDT

Identified - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 00:29 PDT

Update - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 21, 22:31 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 21, 21:30 PDT

SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Resolved - The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to affected networks in the United States is operating normally.
Jun 22, 12:15 PDT

Monitoring - We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 22, 10:12 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 09:10 PDT

Incorrect Suspended Banner on Console Front Page

Resolved - All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.
Jun 22, 09:24 PDT

Monitoring - The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Jun 22, 08:48 PDT

Identified - Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Jun 22, 07:54 PDT

Investigating - Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 22, 07:49 PDT

Australia Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 04:00 PDT

Scheduled - Our Voice carrier partner in Australia is conducting a planned maintenance from 22 June 2026 at 04:00 PDT until 22 June 2026 at 05:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Australia phone numbers.
Jun 11, 23:45 PDT

Jun 21, 2026

United Kingdom Account Security Carrier Partner Maintenance - Three

Completed - The scheduled maintenance has been completed.
Jun 21, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:30 PDT

Scheduled - Our carrier partner Three United Kingdom is conducting a planned maintenance from 21 June 2026 at 21:30 PDT until 21 June 2026 at 23:00 PDT. During the maintenance window, there could be intermittent API request failures for Three United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup SIM Swap, Lookup Identity Match, Legacy Identity MatchAndAttributes
Jun 16, 02:23 PDT

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Jun 21, 19:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 13:50 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 21 June 2026 at 13:50 PDT until 21 June 2026 at 19:25 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes
Jun 17, 04:38 PDT

Twilio Flex Console Maintenance

Completed - The scheduled maintenance has been completed.
Jun 21, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:00 PDT

Scheduled - We are conducting a planned maintenance globally between 9:00pm and 10:00pm Pacific Time on 21/06/2026. During the maintenance window, customers might face 5XXs while using flex-configuration public APIs
Jun 4, 05:31 PDT

Jun 20, 2026

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 20, 23:15 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 13:00 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 20 June 2026 at 13:00 PDT until 20 June 2026 at 23:15 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 20, 08:45 PDT

Voice Call Failures from Network Subscribers to Twilio Singapore Phone Numbers

Resolved - The incident has been resolved and voice calls from network subscribers in Singapore to Twilio Singapore Phone Numbers are operating normally.
Jun 20, 03:10 PDT

Monitoring - We have observed a recovery in voice calls from network subscribers to Twilio Singapore Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 20, 01:06 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
Jun 20, 00:50 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers in Singapore to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Jun 19, 16:49 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 12:49 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 10:48 PDT

Identified - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 09:48 PDT

Update - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 07:47 PDT

Investigating - Twilio customers may be experiencing voice call failures from network subscribers to Twilio Singapore Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 06:45 PDT

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Resolved - The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.
Jun 20, 00:07 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 22:23 PDT

Update - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 20:17 PDT

Identified - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 19:13 PDT

Investigating - Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 19:07 PDT

Jun 19, 2026

Voice Insights Call Summary and Call Meta Record Delays

Resolved - We have fully investigated the voice insights issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.
Jun 19, 13:32 PDT

Investigating - Our monitoring systems have detected a potential issue with Voice Insights, call summary and call meta record delays. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 19, 13:20 PDT

SMS Delivery Delays and Failures from Denmark to a Subset of Twilio Denmark Phone Numbers

Resolved - The incident has been resolved and SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers is operating normally.
Jun 19, 12:40 PDT

Update - We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 11:56 PDT

Monitoring - We have observed a recovery in SMS delivery from Denmark to a subset of Twilio Denmark Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 09:53 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 07:24 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 05:17 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from network subscribers in Denmark to a subset of Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 04:12 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Denmark to a subset of Twilio Denmark Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 04:06 PDT

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya is operating normally.
Jun 19, 12:25 PDT

Update - We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 08:17 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 06:17 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Jun 19, 04:39 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 02:39 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 01:38 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Airtel network subscribers in Kenya. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 00:58 PDT

SMS Delivery Delays from Twilio Phone Numbers to Telia Norway

Resolved - The incident has been resolved and SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway is operating normally.
Jun 19, 12:24 PDT

Monitoring - We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telia network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 10:22 PDT

Update - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 08:20 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 07:19 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Telia network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 07:01 PDT

SMS Delivery Delays from Network Subscribers to a Subset of Twilio Romania Phone Numbers

Resolved - We are no longer experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. This incident has been resolved.
Jun 19, 08:09 PDT

Update - Twilio customers may be experiencing SMS delivery delays from network subscribers to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Jun 19, 06:46 PDT

Identified - Twilio customers may be experiencing SMS delivery delays from Romania to a subset of Twilio Romania Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 05:44 PDT

Investigating - Twilio customers may be experiencing SMS delivery delays and failures from network subscribers to Twilio Romania Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Jun 19, 05:32 PDT

Belgium SMS Carrier Maintenance - BASE and Telenet Mobile

Completed - The scheduled maintenance has been completed.
Jun 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 19:00 PDT

Scheduled - The BASE and Telenet Mobile networks in Belgium are conducting a planned maintenance from 18 June 2026 at 19:00 PDT until 19 June 2026 at 03:00 PDT. During the maintenance window, there could be intermittent delays delivering SMS to and from BASE and Telenet Mobile Belgium handsets.
Jun 16, 23:21 PDT

Jun 18, 2026

United Kingdom Account Security Carrier Partner Maintenance - EE

Completed - The scheduled maintenance has been completed.
Jun 18, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 14:30 PDT

Scheduled - Our carrier partner EE United Kingdom is conducting a planned maintenance from 18 June 2026 at 14:30 PDT until 18 June 2026 at 21:00 PDT. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers.

Impacted Products: Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes, Verify Silent Network Auth
Jun 9, 02:49 PDT

United Kingdom Account Security Carrier Partner Maintenance - Vodafone

Completed - The scheduled maintenance has been completed.
Jun 18, 19:45 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 15:15 PDT

Scheduled - Our carrier partner Vodafone United Kingdom is conducting a planned maintenance from 18 June 2026 at 15:15 PDT until 18 June 2026 at 19:45 PDT. During the maintenance window, there could be intermittent API request failures for Vodafone United Kingdom customers.

Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Legacy Identity MatchAndAttributes

We are aware of the short notice and are working with our Carrier Partners to provide earlier notification where possible.
Jun 18, 05:40 PDT

V3 Transcription API experiencing service issues

Resolved - Service interruption with the V3 Transcriptions API has been resolved and [product][service] is operating normally at this time.
Jun 18, 18:07 PDT

Update - We are investigating a service interruption with the V3 Transcriptions API. At this time, all batch transcription requests using the Google TTS chirp_2 (en-US) model are failing with PERMISSION_DENIED errors, resulting in a complete service outage for V3 transcription workflows. The root cause is a vendor-side issue as Google has blocked access to the chirp_2 model. We are actively working with our provider to resolve this and will provide another update once more information becomes available.

If users are seeing issues with Google TTS chirp_2, using the Deepgram Nova3 language model is a potential workaround at this time.
Jun 18, 12:46 PDT

Investigating - Our monitoring systems have detected a potential issue with V3 transcriptions API failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Jun 18, 11:46 PDT

Czech Republic Voice Carrier Partner Maintenance

Completed - The scheduled maintenance has been completed.
Jun 18, 18:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:00 PDT

Scheduled - Our Voice carrier partner in the Czech Republic is conducting a planned maintenance from 18 June 2026 at 12:00 PDT until 18 June 2026 at 18:00 PDT. During the maintenance window, there could be intermittent call disconnects or call failures from and to Twilio Czech Republic phone numbers.
Jun 16, 07:58 PDT

Jun 17, 2026

No incidents reported.

Jun 16, 2026

No incidents reported.

Related

Scheduled Maintenance

France SMS Carrier Maintenance - Bouygues Telecom Jul 1, 2026 01:00-03:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 1, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 1, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Jul 1, 2026 16:00-18:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 1, 2026 20:00 - Jul 2, 2026 00:00 PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul 1, 2026 21:30-23:00 PDT

Russia SMS Carrier Maintenance - MegaFon Jul 2, 2026 13:00-17:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 2, 2026 19:00-21:00 PDT

Canada Account Security Service Partner Maintenance Jul 2, 2026 21:00 - Jul 3, 2026 01:00 PDT

Japan SMS Carrier Partner Maintenance Jul 4, 2026 14:00-18:00 PDT

United States MMS Carrier Partner Maintenance Jul 6, 2026 02:00-03:30 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 6, 2026 13:00-17:00 PDT

US SMS Carrier Maintenance - Small US Carriers Jul 7, 2026 02:00-04:00 PDT

Russia SMS Carrier Maintenance - MTS Jul 7, 2026 20:00-21:30 PDT

United States MMS Carrier Partner Maintenance Jul 8, 2026 01:00-02:30 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 8, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 8, 2026 20:00 - Jul 9, 2026 00:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 13, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 15, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 15, 2026 20:00 - Jul 16, 2026 00:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 20, 2026 13:00-17:00 PDT

Twilio Voice Maintenance Jul 21, 2026 16:00-18:00 PDT

Twilio Messaging Maintenance Jul 21, 2026 16:00-18:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 22, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 22, 2026 20:00 - Jul 23, 2026 00:00 PDT

Twilio Messaging Maintenance Jul 23, 2026 16:00-18:00 PDT

Twilio Voice Maintenance Jul 23, 2026 16:00-18:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 27, 2026 13:00-17:00 PDT

Russia SMS Carrier Maintenance - Tele2 Jul 29, 2026 13:00-17:00 PDT

United States and Canada Twilio SMS and MMS Maintenance Jul 29, 2026 20:00 - Jul 30, 2026 00:00 PDT

Past Incidents

France SMS Carrier Maintenance - Bouygues Telecom Jul `1`, `2026` `01:00`-`03:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `1`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `1`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV Jul `1`, `2026` `16:00`-`18:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `1`, `2026` `20:00` - Jul `2`, `2026` `00:00` PDT

United Kingdom Account Security Carrier Partner Maintenance - Three Jul `1`, `2026` `21:30`-`23:00` PDT

Russia SMS Carrier Maintenance - MegaFon Jul `2`, `2026` `13:00`-`17:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `2`, `2026` `19:00`-`21:00` PDT

Canada Account Security Service Partner Maintenance Jul `2`, `2026` `21:00` - Jul `3`, `2026` `01:00` PDT

Japan SMS Carrier Partner Maintenance Jul `4`, `2026` `14:00`-`18:00` PDT

United States MMS Carrier Partner Maintenance Jul `6`, `2026` `02:00`-`03:30` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `6`, `2026` `13:00`-`17:00` PDT

US SMS Carrier Maintenance - Small US Carriers Jul `7`, `2026` `02:00`-`04:00` PDT

Russia SMS Carrier Maintenance - MTS Jul `7`, `2026` `20:00`-`21:30` PDT

United States MMS Carrier Partner Maintenance Jul `8`, `2026` `01:00`-`02:30` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `8`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `8`, `2026` `20:00` - Jul `9`, `2026` `00:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `13`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `15`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `15`, `2026` `20:00` - Jul `16`, `2026` `00:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `20`, `2026` `13:00`-`17:00` PDT

Twilio Voice Maintenance Jul `21`, `2026` `16:00`-`18:00` PDT

Twilio Messaging Maintenance Jul `21`, `2026` `16:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `22`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `22`, `2026` `20:00` - Jul `23`, `2026` `00:00` PDT

Twilio Messaging Maintenance Jul `23`, `2026` `16:00`-`18:00` PDT

Twilio Voice Maintenance Jul `23`, `2026` `16:00`-`18:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `27`, `2026` `13:00`-`17:00` PDT

Russia SMS Carrier Maintenance - Tele2 Jul `29`, `2026` `13:00`-`17:00` PDT

United States and Canada Twilio SMS and MMS Maintenance Jul `29`, `2026` `20:00` - Jul `30`, `2026` `00:00` PDT