From ticket to execution, everything stays connected — across every monday product.
Turn requests into structured projects, track progress, and collaborate across teams.
See every ticket alongside account history, deals, and customer data - so teams resolve faster with full context.
Escalate bugs and technical issues directly into dev boards - without losing context.
Enterprise-grade AI infrastructure with built-in protection and security, data privacy, governance, permissions, and compliance.
Based on 14K+ user reviews
monday service is an AI-first service management platform that helps teams manage requests end-to-end — from intake and triage to resolution and reporting.
It combines structured workflows, automation, and AI agents in one connected workspace — so teams can scale service without adding complexity.
The AI Service Workforce is a team of AI agents built into monday service.
These agents can autonomously resolve repetitive requests, assist reps with suggested responses and context, and route more complex cases to the right people — all based on your knowledge base, past tickets, guardrails, and workflow logic.
It’s AI working alongside your team, under your control.
AI agents reason through each request using your knowledge base and documentation, past ticket history, the business rules and guardrails you define, and the context from your workflows and boards.
They can resolve many common requests autonomously—responding to users, updating tickets and boards, and completing routine actions. When human input is needed, they escalate the request to the right person and provide summaries, suggested replies, and recommended next steps to help resolve it faster.
You define the workflows, permissions, guardrails, and escalation paths.
AI operates within the structure you set — and every action is visible, trackable, and auditable.
Teams decide what AI handles autonomously and what requires human review.
monday service supports IT, HR, Operations, Finance, Facilities, Legal, Marketing, and other teams that manage incoming requests or service workflows.
It works for both internal service teams and customer-facing use cases — with controlled access through a self-service portal.
Yes. monday service supports structured processes, permissions, governance, and high request volumes across departments.
It’s built to scale with your organization — while remaining intuitive and fast to configure.
Most teams can go live in days.
With ready-made workflows, no-code configuration, and guided setup, you can launch service processes quickly — and expand AI capabilities as you grow.
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