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Amara Graham
Amara Graham

Posted on

What brings you by a conference booth?

Friendly staff and living room vibes

I'm thinking about in-person events more and more these days, so I'm curious - what brings you by a conference booth?

What's a good experience or design you've seen? Or when do you avoid a booth (or booths!) entirely?

LMK 😊

Top comments (17)

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francistrdev profile image
FrancisTRᴅᴇᴠ (っ◔◡◔)っ

I never went to a conference before, so I really don't have experience visiting booths there in general.

However, I do see clips of various booths and it tends to be unique. I like booths where they make it look like a "living room" type of format. Gives off relaxing vibes and makes you conformable.

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missamarakay profile image
Amara Graham

It's funny you mention comfort and relaxation because I've definitely worked for companies where they told us we were not allowed to sit, ever, in the booth. It did make sitting upright on the plane home much more enjoyable 😅

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ben profile image
Ben Halpern

I'm probably not the only introvert at the conference, so the following might appeal to other people too:

I think I'm more likely to come by if there's clearly something I can read or interact with besides just talking to the people at the booth. I'm happy to chat, but if that's the only think I can clearly do at the booth I might shy away from stopping by. I don't want to get roped into a conversation until I can sort of get a feel for what the product/etc is first.... If that makes sense.

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missamarakay profile image
Amara Graham

I am an ambivert that skews more introverted, so I completely understand where you are coming from here. I want like a self-serve kiosk. No one spook me until I decide I have a question or I might run away.

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jonmarkgo profile image
Jon Gottfried

I'll preface this that I'm mostly referring to developer conferences (not more sales focused events like Dreamforce, etc). The biggest thing for me is friendly and inviting staff. Obviously, it's great if the booth looks eyecatching - but really I want to see someone who is excited to chat and tell me about what their company does (in a non-sales pitch-ey way). When people are sitting behind their desk, on their phone/laptop - it doesn't make me want to go over. If it's just sales people trying to collect my business card, it doesn't make me want to go over. There's lots of hooks to get people to come (raffles, swag, whatever) but really I want to have a conversation around genuine curiosity in their product.

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missamarakay profile image
Amara Graham

Bless you for distinguishing between dev conferences and sales conferences because the goals, vibes, everything are so different.

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thisisryanswift profile image
Ryan Swift • Edited

I help run MLH's Coaches Program and have taught a couple hundred folks how to do booth duty for us at events. The big recommendations I give;

  • Keep your stickers/swag/etc in neat piles. It's easier to maintain over the course of the event (compared to fanning stickers out). I also just think it looks cleaner/presentable.
  • If you're given chairs behind the table, get rid of them for the peak hours. Standing up and being ready to greet people makes a huge difference. Talk to folks on the same level.
  • Don't have your laptop or phone out at the table. Being heads-down on your own device ensures that most people won't approach you.
  • Literally just wave at people to bring them over. Little bit of eye contact and showcasing you're approachable.
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fyodorio profile image
Fyodor

I mean, if I see a person without a laptop as a booth resident on a conference for developers I cannot trust them 😅 what can we even talk about there?! A filthy creepily-waving salesman, not less…

Waving penguins

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thisisryanswift profile image
Ryan Swift

New goal unlocked. I'm gonna get you to talk to me at a conference one day Fyodor :)

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tythos profile image
Brian Kirkpatrick
  1. Forthcoming (but not salesy) booth personnel
  2. Engaging and interactive material (that may not require personnel interaction)
  3. Unique swag (cheap is fine, bland is bad, uniquely useful is best)
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harsh2644 profile image
Harsh

This resonates.

What makes me stop at a booth isn't the swag (though stickers are always welcome). It's when the person behind the table seems genuinely curious about what I'm working on not just ready to deliver a script.

The booths I remember are the ones where someone asked what's actually hard for you right now? instead of "can I tell you about our product?

What's your experience been from the other side? What makes you feel like a conversation was worth having?

Thanks for this reflection. 🙌

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missamarakay profile image
Amara Graham

I like when people tell me why they came to the booth or what their take on the product or company I represent is. I don't love when I have to do the elevator pitch over and over and over again.

Some people will jump straight into pricing or competitive analysis (how is your product different from X product). I usually like to have a sales person in the booth to handle these conversations.

I actually like to hear why people are at the conference in general. Is it continuing education? Product/company evaluation? Networking? Something else? This is also super helpful because conference sponsors will usually get some info on previous attendees (titles, companies, etc.) but rarely do I see info collected about motivations. This info can help me understand do I need to bring high level general awareness content, or deep dive into a very specific vertical's technical demo.

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automate-archit profile image
Archit Mittal

Three things pull me to a booth every time: a live, opinionated demo of a real problem being solved (not a landing page loop on a TV), an engineer I can ask detailed technical questions of without a pitch script, and stickers that don't feature the vendor logo as the main visual element. The inverse works too — the fastest way to lose me is anything with "transform your business" above the fold. Curious what the ratio looks like from the booth side: do tech-person booths outperform marketer-person booths in actual pipeline?

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missamarakay profile image
Amara Graham

Curious what the ratio looks like from the booth side: do tech-person booths outperform marketer-person booths in actual pipeline?

This is a great question I'm not sure many companies actually bother to answer. Goals for booths and conferences range from broad, general awareness (that might literally end with the logo going up on the website) to converted or high quality leads that turn into sales engagements days or weeks later.

IMO, the most successful booths I've been a part of have a mix of marketing/events, eng/devrel, and sales. We can handle a wide variety of questions and discussions, can hand off people to each other gracefully. I'm always looking to get people hands on with a product in the booth, so even if we have looping visuals, I will track how many people do a hands-on demo.

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elementalsilk profile image
ElementalSilk

Been to a couple of Tech conference, I would list the most desirable factors for me, some would like silly to pretty basic but I have missed them at so many places...

  1. Someone at the front of the booth like just outside ready to make eye contact.
  2. Make the first contact - I don't want to initiate the talk and ask you "What do you guys do?"
  3. Give me a elevator pitch (maybe 60 secs) to make be interested in getting more idea and talk for a longer time.
  4. If you are giving out promo stuff , be eager to give it away as soon as i have finished, don't make me ask, .. most probably I will not ask and will not remember or recommend you.
  5. Don't hand out a bunch of papers for me to read, they will end up in trash. A single 1/2 sheet, 1/2 sheet card so much better, URL or online reference is so much better.. I can share my email and just email me the stuff.

The best experience is when they let me talk and ask questions and they sell less and listen more... and just respond to my questions.

My boss recently went on a conference and walked into a booth really liked a product and we were ready to try it out and maybe even buy it , he was surprised they neither called back or email him, have a basic sign up sheet in paper or ipad or maybe qr code to sign up online..

The thing i dislike and avoid the booth is when i see a bunch of folks - wearing the same t-shirt- just huddled up ,sitting down and taking inside the booth, I feel like they were having a fun time and I just crashed their party.

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narnaiezzsshaa profile image
Narnaiezzsshaa Truong

A reason to linger
Comfortable seating is a cheat code.

So is:
→ A charging station
→ A hydration station
→ A “take one, no pitch” resource wall
→ A hands‑on mini‑experience

If someone sits, they stay.
If they stay, they talk.
If they talk, they remember you.

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