If you've been wondering where I've been, and why this blog hasn't been updated in the past three years, I've been hiding from Vodafone.
I don't know when I first made it to their Most Wanted list. I have had two pay-as-you-go mobile phone accounts with them for years now (although the first one lapsed, and will probably now go straight to Hell as a result). They always respect the "Do Not Contact Me With Offers If You Want to Live" box when I tick it. But, apparently, not any more.
The first call came when Herself and I were in a state over the dog. He had some issues that required the services of a burly man and a heavy pliers. As a result, any phone calls received unexpectedly in the middle of the day could mean the dog had lost a limb, or put a man's eye out, or even eaten an Alsatian whole. Well, he is a Jack Russell terrier, after all.
Then the new-phone debacle coincided. This was the changeover from our much beloved small outdated brick phones to a pair of super slippery newfangled types that require the dexterity of a ninja on cocaine to operate. My pocket began making strange susurrating noises that I finally figured out was a ring tone. By the time the bar of soap I'd been told was a phone was in my hand and the right way up the caller had given up. I recognised a Vodafone Customer Care number in the missed calls register.
The next call came during a meeting at work. I hammered the device off a colleague until both fell silent. But it's no use. The damnable thing continues to haunt me. And always at the most inopportune time.
This evening while gaining the moral higher ground of dragging an unclaimed change ticket out of the ticket machine on the bus, Vodafone rang again. I tore the change ticket in halves in my red-mist rage and stood looking dumbly at the driver as he wondered why I was not pulling the now mangled journey ticket from the machine. I grabbed the shreds and went back for the change ticket after all and sat down. Vodafone again.
Because I'm not going to answer you at work, while berating a customer for being a customer, nor in the toilet, while chinning my phone out of my trouser pocket as my two hands wave under the drier, nor even when I am made to sit bolt upright in bed like a human right-angle, Vodafone, please stop ringing me.
It's your own time you're wasting.
Tuesday, March 25, 2014
Vodafone makes the Mounties look like slackers
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Willie_W
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8:03 pm
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Labels: anger, bollix, customer care, customer service, Phone
Tuesday, September 22, 2009
Okay, Vodafone...
I know I don't use my phone much, except for texting replies to Herself asking if the meeting I'm in the middle of is over yet, or if I'm having a nice day when I'm having a horribly bad one... I know you'd probably not be pleased that I haven't bought a fone with shiny new things on it from you in quite a while. BUT... sending me a text advert at six in the morning -- especially a morning after I'd had a particularly restless and broken night's sleep -- is NOT the way to win me over. Nor Herself, either, you twits. (She got one too.)
I mean it isn't even like I have any notion whatsoever now what it said.
Okay, then. Just piss off.
Right?
Right.
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Willie_W
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10:51 pm
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Labels: advertisements, anger, bastard, customer service, hype, Our Daily Junk Mail, Phone
Monday, February 18, 2008
Breaking the Circle
If all those over-paid Astologers are to be believed, you're supposed to have an improvement in luck as your birthday gets nearer. Mine is turning turtle at the moment and it's my birthday in two days' time.
I was in the canteen last week and queuing with a tray in hand. There are two checkouts parallel to each other. If one side of the queue gets busy, or one of the staff has to go get more change, or replenish mugs, or answer a call (of nature or otherwise), the lady on the other side will double-up temporarily. Likewise, if food has to be weighed before purchase. Our canteen caterers sell stuff like salads or breakfast cereals by weight.
So two girls in the queue in front of me were yapping happily away and taking their time putting change into purses and such. Christine, on the checkout nearest me sat impassively waiting for the next customer, me.
Across from her, the girl on the other checkout craned her neck to see what I'd chosen, punched it into the register, twisted the readout my way so I could see that €5 was the price, took my tenner and gave me back a €5 note in change.
Christine, meanwhile, punched a couple of buttons. I supposed she was taking for the meal of the person behind me. I picked up the tray and went and sat down.
"They're saying you didn't pay, Willie," said a colleague, passing by, grinning.
"I paid the other girl!" I said to the universe at large. I got up and went to tell Christine of the mistake. On the way, I bumped into the assistant canteen manager.
"Are you stealing food?" she asked. I presume she was trying to be funny. I ignored her, but I could feel the niggle starting.
I plucked Christine's elbow.
"I paid the other girl," I said, pointing.
A few minutes later, Christine appeared beside me, red-faced. She must have checked with the other girl.
"I'm very sorry," she said. "I didn't see you paying. I really must apologise."
"If I'd been stealing food," I said, trying unsuccessfully to be non-chalant and humourous "You wouldn't have seen me do it!"
We both chuckled a little self-consciously.
Christine apologised again. I said:
"I hope that manager one knows I paid." I pointed over my shoulder at her.
"Oh, don't mind her," said Christine, and scuttled off back to her register.
I did mind. The more I thought about it.... ("Are you stealing food? Ha Ha Ha!")... the more annoyed I felt. Most of the dinner went uneaten.
At quitting time, I walked over towards my bus stop. Here was the canteen assistant manager coming the other way on foot.
"Hello!" I said. I stopped.
I said: "Tell us. Are we all square about that thing earlier?"
She smiled and laughed and went on walking. I stood looking after her, now fuming! Why the fuck wouldn't she put my mind at ease and just say everything was fine? I went home in very bad humour.
There's now a definite atmosphere in our canteen up at the checkouts when I queue there. No-one asks me any more how my day is going, or how my colleagues are that aren't with me today, or if I have any holidays planned. They just take the money in silence. Not quite a stony silence, but silence nonetheless.
If I could afford it, I'd take my business elsewhere. But the job subsidises the food prices in the canteen, making up for how little they pay us otherwise. I'm stuck.
This morning, kick in the pants Number Two.
I got on my usual bus and travelled up to The Square on my way to work. I usually get off the bus a bit before The Square, but this morning I wanted to get some cash from the ATM to see me through the week. The bus pulled in and the driver switched off the engine. I thanked him and stepped off. There was a smallish man of about 50 in front of me, moving along the footpath. He stopped and turned towards me.
"Excuse me," he said.
I thought maybe he was going to ask for directions. I stopped and said:
"Yes, sir?"
He said: "I was sitting at the back of the bus." He pointed. "You got on and looked at me. I don't like people looking at me..."
I blinked.
"What?"
"I was on the bus. You looked at me..."
"I did not! This is the first time I've seen you today...!" I laughed.
He stood looking at me. I realised he was serious and now that I looked at him he did seem a little familiar. But I had clambered onto the bus this morning without a thought for anything other than my usual twin goals of not falling over as the bus pulled away from the bus stop and finding a seat upstairs.
"Where you sitting behind me or what...? I asked, puzzled. I was trying to get my head around what he was saying. It wasn't sinking in at all.
"I don't like people looking at me."
I thought: "Little wonder, you ugly little fucker."
I said: "I absolutely swear, I did not look at you in any way whatsoever!"
He walked off, mumbling.
Jesus Christ! I went into The Square, mindful that he was walking in front of me by a few yards. All I need now, I figured, is for him to tell a security man I'm following him or something. That would really put the tin hat on the whole business!
Around five o'clock I remembered how he looked familiar. The little bollix lives in Firhouse and.... wait for it.... is often at the bus stop I use every single morning! On his way to see a psychiatrist, I have no doubt, but fuck it! He'll probably be standing at the bus stop tomorrow morning.
"I'm getting a car," I said to myself on the five o'clock bus. I had found myself looking around at the other passengers suspiciously. Who was going to pop out of a bag or a box and twist my noodle this time? Would the other little bollix turn up again? What would I do if he said something?
At home, the third piece of what I hope is the end of this circle of the most bizarre luck there's been around here in ages happened. Herself came home without her much-loved, mobile phone. Surely that broke the charm?
I was so sympathetic on hearing the phone had been left in work. Among unknown cleaners. With keys to the office.
"Oh, that's terrible," I purred. "There, there. I'm sure it will be just sitting there when you go into work in the morning."
So tomorrow, the day before my birthday, I'll have an angry Firhouse gnome gunning for me on the bus to work. My tea will be served by people afraid to smile or joke in any manner. And I shall probably not receive any texts to brighten my day.
Roll on next year.
Happy Birthday to me.... Happy Birthday to me....
Wednesday, March 22, 2006
Mammy always told me to check my pockets before putting clothes in the wash
First published on the Dublin South-West Forum
My mobile phone had two voicemail messages last night, so I looked to see who they might be from and my old pal Ronan came up on the missed calls list.
I connected to the message minder and heard a long, protracted "message", obviously the result of an accidental phone call. The television news was the only distinct and recognisable part, newsreader Eileen Dunne expounding on the state of the world in the background, while brief snatches of Ronan, his wife and at least one child in conversation spun in and out of the crackling background noise.
Then near the end, a light began to dawn... The crackling interference had a particular rhythm... It went
Whirrr... Whirrr... Whirrr... Whirrr.... clunk
Whirrr... Whirrr... Whirrr... Whirrr.... clunk
Now I'd like to believe that Ronan's phone was on the washing machine, but I have a terrible feeling it was actually in the washing machine....
Oh dear.
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Willie_W
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