As we need time to assemble, install and test your system, we need at least a few working days until we can dispatch your order. The delivery time depends on your selected products and is communicated on the cart page.
United States
If shipped to an address in the United States, we ship from our warehouse in Michigan with USPS. This allows you to ship to PO Boxes, which we recommend for maximum privacy. Please make sure to select USD as your currency before adding your product to the cart to see the USPS shipping option.
For (US) stock products, we ship within 3 working days. For products that are not in stock in the US, we ship within 12 working days. You will see this at the cart page.
Depending on your distance from Michigan, USPS usually needs 2 – 5 working days for the delivery as soon as the order has been shipped.
UPS priority shipping
We can also ship to you directly from our office in the Netherlands (Europe) to the US by using UPS. However, please note that UPS requires you to leave a privacy-sensitive Tax Identification Number (TIN) for the import in case your total order amount passes 2,500 USD, even if you are a private customer. Additionally, please note that shipping to a PO Box is not possible in this case. Additional fees for UPS priority shipping apply.
Europe and the rest of the world
We always tend to ship your order as soon as we can, with our shipping partner UPS. Please note that the time until the shipment depends and may vary from day to day from 3 working days to 12 working days. The delivery time depends on your selected products and is communicated on the cart page.
As soon as the order has been dispatched, the so-called ‘transit-time’ begins. On the map, you can find the transit time to calculate how long it takes in total until you will receive your order.
We ship duty-free around the globe* – we don’t calculate any additional shipping costs! Furthermore, we cooperate with UPS so that they charge the import costs to us – this way, you won’t be surprised by additional costs, where ever you are.
* There are a few exceptions. Shipping fee applies on orders below 500 EUR. Also, we cannot offer free shipping to certain countries, including India, French Polynesia, Argentina, Cayman Islands, Algeria, Thailand and new Caledonia. The shipping fees are calculated on the check-out page, after specifying the shipping address.
We do not ship to Afghanistan, Belarus, Brazil, Burundi, Central African Republic, Chad, China, Congo, Cuba, Eritrea, Ethiopia, Iran, Libya, Mexico, North Korea, Pakistan, Paraguay, Russia, Rwanda, Saudi Arabia, Serbia, Somalia, Sudan, South Sudan, Syria, Turkey, Venezuela, Morocco, Mexico, Niger and Yemen. The reason for not selling to these countries is either due to extremely high import rates, legal restrictions, war situations or an unguaranteable reliability regarding the delivery of the package.
