Privacy policy

1. Types of Data We Collect

Personal Data

While using our Website, we may ask you to voluntarily provide us with certain personally identifiable information (“Personal Data”) to ensure a convenient and personalized experience.

a. Name We may collect your first and last name to identify you and personalize communication. Legal basis: contract.

b. Contact Data We collect your email address for the following purposes:

• Marketing communications — to inform you about new features, products, or services. You can opt out of marketing emails at any time.
• Customer support — to assist you via chat, phone, or email, and to resolve issues or bugs.

Legal basis: consent.

Usage Data

We may collect information automatically sent by your browser or device when you visit our Website. This data helps us improve usability, performance, and content relevance.

Usage Data may include:

• IP address (anonymized where technically possible)
• Browser type and version
• Pages visited, time and date of visit, and time spent on pages
• Device identifiers, operating system, and referring URLs
• Interactions with our content (clicks, scrolls, form submissions)

We use the following third-party tools and services:

• Google Analytics 4 — to monitor and analyze website usage.
• Google Ads (Remarketing) — to serve ads based on previous visits.
• Meta Pixel (Facebook) — to measure ad effectiveness and enable retargeting on Meta platforms.
• Mixpanel — to analyze product usage patterns and user journeys.
• Segment — as a customer data platform that routes analytics events to the above tools.

Legal basis: consent (for all non-essential analytics and marketing tools), obtained via our cookie banner.

Cookies and Tracking Technologies

We use cookies and similar technologies (beacons, tags, scripts) to recognize returning visitors, store preferences, and analyze traffic.

Cookies fall into four categories on our Website:

• Necessary cookies — required for the Website to function. Cannot be disabled. Legal basis: legitimate interest.
• Functional cookies — remember your language and display preferences. Legal basis: consent.
• Analytics cookies — measure traffic and user behavior via Google Analytics, Mixpanel, and Segment. Legal basis: consent.
• Advertisement cookies — enable retargeting and measurement via Google Ads and Meta Pixel. Legal basis: consent.

You can accept, reject, or manage cookies at any time through our cookie banner, or by clicking “Cookie Settings” in our footer. Your preferences are managed by CookieYes, our consent management platform.

A complete list of cookies, their purposes, durations, and providers is available in our Cookie Policy.

You can also control cookies through your browser settings. Disabling essential cookies may affect Website functionality.

2. Retention of Data

We retain Personal Data only as long as necessary to:

• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

Some data can be deleted at any time upon your request. When data is deleted, we ensure it is permanently removed or anonymized. Usage Data may be retained for shorter periods unless needed for security or service improvement.

Extended retention for specific purposes

Certain business or legal obligations may require us to retain data longer — for example, for:

• Fraud prevention
• Financial reporting
• Compliance with laws
• Service continuity
• Direct communication

3. Disclosure of Data

a. Law Enforcement We may disclose your Personal Data when required by law or valid legal process.

b. Business Transactions In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that process.

c. Service Providers We may share data with trusted third-party providers who help us operate, analyze, or improve our Website. These providers are contractually bound to use your data only as instructed and to maintain confidentiality.

d. Other Cases We may disclose data:

• To fulfill the purpose for which it was provided
• To protect the rights, property, or safety of Meduzzen, our users, or others
• With your explicit consent

4. Security of Data

We take data security seriously and implement reasonable technical and organizational measures to protect your information. However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights under GDPR

If you are a resident of the European Union or the European Economic Area, you have the following rights under the GDPR:

• Right to access, update, or delete your data
• Right to correct inaccurate or incomplete data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

You can file a complaint with your local Data Protection Authority if you believe your rights have been violated.

6. Links to Other Websites

Our Website may contain links to third-party websites that are not operated by Meduzzen. We have no control over, and assume no responsibility for, their content or privacy practices. We recommend reviewing the privacy policy of every website you visit.

7. Children’s Privacy

Our Website is not directed to individuals under 18 years of age. If we become aware that we have collected data from minors without parental consent, we will delete it immediately.

8. International Data Transfers

Some of our service providers (including Google, Meta, and Mixpanel) process personal data outside the European Economic Area, primarily in the United States. Such transfers are protected by:

• The EU-US Data Privacy Framework, where applicable
• Standard Contractual Clauses approved by the European Commission
• Supplementary technical and organizational measures where required

By using our Website and consenting to analytics and marketing cookies, you acknowledge that your data may be transferred to and processed in these jurisdictions.

9. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page, and in some cases, you may receive an email notification prior to changes taking effect.

Changes are effective upon publication on this page.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

info@meduzzen.com