From the moment you report the issue to the final resolution, there's a whole process happening behind the scenes to get you back online.
Watch this quick breakdown to see what happens.
#QuickBytes #TechTips #StayConnected
Afrihost
@Afrihost
Welcome to the home of #PureInternetJoy! PureFibre, PureLTE and PureDSL! Uncapped, unshaped and unthrottled!
- Clients may currently be experiencing internet connectivity issues in certain areas due to an incident affecting multiple FNOs. Our teams are actively working to restore services as quickly as possible, and we'll continue to provide updates as more information becomes available.
- We're always looking for ways to improve your experience. Your feedback helps us understand what's working well and where we can do better. What are some of the challenges you face when using our services?Internet / Connectivity83.8%Client service / Support11.4%Hosting / Websites0%Other4.8%105 votesFinal results
- We are aware of an issue causing high latency, packet loss, and slower-than-usual connection speeds for some clients. Our technical teams are actively working to resolve it. We don't have an ETA to share at this time, but we'll provide updates as soon as we have more information.
- Please note that due to planned disruptions in parts of Gauteng, our walk-in centre will be closed tomorrow. Our support teams are available and ready to assist you remotely. Help centre: brnw.ch/21x3JDH
