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8 Types of Process Metric

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Process metrics are standard measurements that are used to evaluate and benchmark the performance of business processes. It is common for operational processes to be heavily optimized in a cycle of measurement, improvement and measurement. The following are common types of process metrics.
Process metrics simplicable

Efficiency

The ratio of output to input.

Productivity

Output in an hour worked.

Cycle Time

The duration of a process from start-to-end.

Turnaround Time

The amount of time to a fulfill a customer request. Measured from the customer's perspective and may span multiple business processes.

Takt time

The time between starting one unit to starting the next. For example, a production line that begins a manufacturing a new unit every 14 seconds.

Throughput

Output in a period of time.

Error Rate

The number of errors as a percentage of a total. For example, the number of products that fail quality control. Error rate is also commonly known as a failure rate or defect rate.

Cost Effectiveness

The cost for a benefit. For example, cost per unit or cost per service request. Cost effectiveness can also measure non-financial benefits such as health outcomes.
Overview: Process Metrics
Type
Business Processes
Definition
Standard measurements that are used to evaluate the performance of business processes.
Related Concepts
Business Processes »
Benchmark »
Efficiency »
Productivity »
Cycle Time »
Turnaround Time »

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Metrics

This is the complete list of articles we have written about metrics.
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Budget Variance
Business Metrics
Business Benchmark
Capability Rate
Cost Effectiveness
Customer Metrics
Cycle Time
CAC
Efficiency
CLV
Error Rate
Innovation Metrics
IT Metrics
Marketing Metrics
Experiment Cycle Time
Process Metrics
Productivity
Growth
Project Metrics
Quality Metrics
Response Time
Labor Productivity
Sales Metrics
Throughput
MTBF
Time To Market
MRR
Turnaround Time
Net Present Value
Vanity Metrics
New Revenue Rate
Payback Period
Return On Investment
Revenue Per Employee
Time To Volume
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Citation

John Spacey. "8 Types of Process Metric." Simplicable. Retrieved August 11, 2026. from https://simplicable.com/new/process-metrics

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