Accessibility guide
We want to create unforgettable experiences for all of our guests, and our unique building design allows full access for anyone with disabilities or accessibility needs. Our staff are trained and ready to ensure every person is accommodated and every experience is comfortable and enjoyable.
For more information on accessibility needs and services, contact us at 604-743-5000 or visit our Guest Services office for any and all questions and concerns.
- Please note, Ticketmaster requires a companion ticket for every accessible ticket purchased.
- Each accessible seat is guaranteed only one adjacent companion seat.
- Additional companion seats may be available.
- Please note, if you do not require a companion ticket, accessible seating can also be purchased by contacting the Box Office at 604-743-5065.
Service Animals are allowed inside Rogers Forum. However, we ask that all guest who plan on bringing a service animal to an event, please contact 604-743-5000 so the Rogers Forum staff can provide the best service possible.
If you need security during a Rogers Forum event, please contact any staff member.
For more information, contact [email protected] or call 604-743-5000
A limited number of accessible seating is available for all events at Rogers Forum in specific locations depending on the event and location of the stage. For Accessible Seating options, please visit www.ticketmaster.ca.
It is recommended that accessible seating be purchased in advance of any event. Guests who need accessible seating, but did not purchase tickets in an accessible area, will be accommodated to the best of our ability based on availability. All guests entering our venue, including those acting as a support person for patrons with a disability are required to hold a valid ticket. Tickets are subject to standard event pricing.
Rogers Forum is designed to ensure structural and service accessibility for all guests. We offer the following services to assist our guests with disabilities:
- Accessible seating is available for all events at the Rogers Forum.
- Primary accessible seating is located in the loge box area above sections 103 & 106.
- Accessible seating is also available at event level section 101.
- Guests inquiring about accessible seating should be directed to the Box Office for assistance at 604-743-5065.
- It is recommended that accessible seating be purchased in advance so that our staff can best accommodate your needs.
- Guests who need accessible seating but did not purchase tickets in an accessible area, will be accommodated to the best of our ability.
Rogers Forum provides complimentary wheelchair escorts to guests who require additional assistance travelling to and from their seats. Wheelchair escorts can be requested at the Guest Services office. Escort will not remain with the guest during the event, nor will borrowed wheelchairs be left with the guest during the event. At event conclusion, an escort will assist the guest to a convenient exit gate. Escorts are available on Rogers Forum property only.
The number of accessible seats may vary by event according to the seating configuration. Please note, the floor is not wheelchair accessible unless otherwise noted.
- For your convenience, there are two elevators located in main foyer which provides access to all levels of the facility.
- The main entrance for the general public for Rogers Forum is located on the East side of the building.
- For Suite, Loge and Club Seat owners the entrance is located on the Northeast side of the building.
There is a first aid location in the venue at section 103. Should you require First Aid please let any of our staff members know.
The Guest Services Office is located at section 104 near the main entrance. Please visit our Guest Services office for any and all questions or concerns.
