Alin (a11n)
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack Social] Jetpack not posting to second LinkedIn accountHi @nhowarth,
Just to correct one detail from my earlier reply, the debugger link I shared should have used the full site URL with www:
https://jptools.wordpress.com/debug/?url=https://www.news.cyprus-property-buyers.com
I also took another look here, and I do not think this is only a LinkedIn-side issue.
The bigger concern is that the Jetpack connection itself does not look fully healthy at the moment. In particular, the XML-RPC endpoints appear to return the site homepage instead of the normal XML-RPC response, which usually points to some kind of redirect, cache, firewall, or request-handling rule affecting those requests.
Since Jetpack Social depends on the Jetpack connection to publish successfully, that could explain why the problem feels intermittent.
Because you mentioned Cloudflare, and I can also see performance / caching plugins active on the site, I would suggest checking whether anything in Cloudflare, server-level security, WP Rocket, or any custom code/snippet setup could be affecting these endpoints:
xmlrpc.phpxmlrpc.php?for=jetpack- Jetpack / WordPress.com requests to the site
Also, allowing LinkedInBot is useful for LinkedIn previews, but it would not by itself fix Jetpack Social publishing, since that depends on the Jetpack connection being able to communicate properly with the site.
So I would not treat this as fully resolved yet. It looks more likely that the LinkedIn failure was a symptom of an unstable Jetpack connection rather than a problem with that second LinkedIn account specifically.
Regards,
AlinForum: Plugins
In reply to: [WP Super Cache] File appears to be malicious or unsafe:Hi @sjyounis,
No need to worry here, those files are not malicious.
They’re normal cache files generated by WP Super Cache. These files can include parts of requests made to your site (such as URLs or query strings).
When Wordfence scans those cached files, it may flag certain patterns as malicious, even though they are just stored request data and not actual malware on your site.
This behavior has been confirmed in similar cases and is generally considered a false positive in this context (see here).
If you want to double-check:
- Run a full Wordfence scan, if only cache files are flagged, you’re safe
- Make sure everything is up to date (plugins, theme, WordPress)
To stop the alerts:
You can exclude the cache folder from scans:- wp-content/cache/supercache/*
- Or simply ignore those results after a scan.
If you see anything flagged outside the cache folder, feel free to share it here and we’ll take a closer look.
Best,
AlinForum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] backtick column namesHi @nebbens,
Thanks for the detailed report, and for sharing the workaround you tested, that’s really helpful.
I see what you mean about the column name causing issues when it overlaps with a reserved SQL keyword like
order. That can definitely lead to query errors in cases like this.Since this involves a change in how queries are built in Jetpack core, the best next step would be to open an issue on our GitHub repo so it can be reviewed by the development team:
https://github.com/Automattic/jetpack/issues
If you include the method you mentioned,
Jetpack_Sitemap_Librarian::get_sanitized_post_columns(), along with your example and the adjustment you made, that should give them enough context to evaluate whether this can be safely improved.In the meantime, your workaround sounds like a reasonable temporary solution for your setup.
Thanks again for taking the time to report this.
Forum: Plugins
In reply to: [Jetpack Social] Jetpack not posting to second LinkedIn accountHi @nhowarth,
Hi Nigel,
Thanks for flagging this, I took a closer look at the Jetpack Social logs for the post that failed.
What I can see is that the April 15 post hit a LinkedIn error during sharing, but since then, newer posts have successfully gone out to both LinkedIn connections, including Cyprus Property Buyers.
So at this point, this looks more like a temporary one-off sharing failure rather than an ongoing connection problem.
That said, I’m also seeing a couple of signs that the Jetpack connection might not be 100% consistent at the moment, and since Jetpack Social relies on that connection, it’s worth double-checking.
Could you please run a quick test here and let me know what it shows?
https://jptools.wordpress.com/debug/?url=https://news.cyprus-property-buyers.com/If anything shows as failed there, it would be good to check with your host (or any security, firewall, or caching layers like Cloudflare or plugins) to make sure requests to your site aren’t being blocked or modified.
If the issue happens again on a new post, feel free to share the link and we can dig into the logs again.
Regards,
Great question, I can see how useful this would be if you’re publishing content through custom post types.
At the moment, Jetpack email notifications are only sent when a standard Post is published. Custom Post Types, pages, or updates won’t trigger a notification email to subscribers, and there isn’t a built-in way to enable this right now.
As a possible workaround, if your goal is to automatically share that content when it’s published, Jetpack Social does support Custom Post Types. With a small adjustment, you can have those posts auto-shared to your social media channels when they go live. You can read more about that here:
https://jetpack.com/support/jetpack-social/auto-share-custom-posts-types-with-jetpack-social/
Hope this helps, but if there are any questions, let us know.
Hi @archon810 ,
Thanks for being open to keeping this public, really appreciate that.
I’ve seen the ticket you opened, so let’s continue the investigation there where we can look more closely at logs and specifics.
Once we have a clearer picture or a confirmed cause, I’ll make sure to post an update here as well so others can benefit from the findings.
Hi @archon810,
Thanks for the detailed report, I can see why those spikes would be concerning, especially with the impact on your database.
The
/wp-json/jetpack/v4/sync/spawn-syncrequests are part of Jetpack’s background sync process. On very high-traffic sites, we’ve seen cases where these can spike, especially around scheduled sync runs, which would explain the consistent timing.If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.
Best regards,
AlinForum: Plugins
In reply to: [Jetpack Social] Jetpack is sharing Facebook posts but not the imageHi @sirrah,
Thanks for the detailed update, that helps a lot!
That all makes sense, both the image size and the server instability can definitely affect how Facebook is able to scrape the page and pick up the Open Graph image. Glad to hear moving to a new server and updating the images did the trick.
If anything comes up again or you notice sharing behaving oddly, feel free to open a new thread and we’ll take another look.
Thanks again for circling back with the fix!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack not syncingHi @nathanae,
Could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via contact form. If you choose to reach out directly, please include a link to this thread.
Thank you!
Forum: Plugins
In reply to: [Jetpack Social] Jetpack is sharing Facebook posts but not the imageHi @sirrah,
Thanks for confirming the site is back up!
I took another look on my end. When I first checked your URL in the Facebook debugger, I also saw the 403 error you mentioned. However, after running a fresh scrape now, it’s returning a 200 response, so that part seems to have been resolved in the meantime, possibly due to a hosting or security rule change.
That said, I’m still seeing an issue with the Jetpack connection itself. Some of the requests Jetpack relies on are timing out or not completing properly, which can affect Social sharing, including sending the image to Facebook.
This usually points to something on the server side, like a firewall, security plugin, or hosting-level rule, blocking or slowing down those requests (especially ones related to XML-RPC or Jetpack communication).
Could you check the following?
- Any security plugins (Wordfence, Sucuri, etc.), try temporarily disabling them
- If you’re using Cloudflare, check Firewall/WAF rules for anything blocking requests with parameters like
?for=jetpack - With your host, confirm that XML-RPC and external requests from WordPress.com aren’t being blocked or rate-limited
You can also check the connection status here:
https://jptools.wordpress.com/debug/?url=https://www.bureaucracybeat.com/Once that’s sorted, I’d recommend reconnecting Jetpack and then trying to share the post again.
Let me know how it goes!
Forum: WordPress Mobile App
In reply to: Can’t upload imges via iOS appHi @dgreaser,
Great to hear it’s working now, thanks for the update!
Sounds like it was a hosting-side block, even if nothing changed on your end, we do see this pop up occasionally.
Feel free to open a new thread anytime if anything comes up again.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] CDN Images are down ?Hi @julien-g,
There was a temporary issue earlier today with the Jetpack Image CDN that caused 504 errors in some regions (including parts of Europe).
This has now been resolved on our side. Could you confirm if things are loading correctly again for you?
Hey @moniquenamie,
Glad that helped clear things up 🙂
Yep, feel free to open a new thread for the other question and we’ll take a look there.
Hi @ravanh,
If you manage to narrow things down or spot a pattern on your side, feel free to share, I’d be happy to take a closer look with you.
Best,
Alin(internal ref: JETPACK-1437)- This reply was modified 3 weeks, 5 days ago by Alin (a11n).
Hi @olikanagold77,
Thanks a lot for sticking with us on this, I can see you’ve already tried quite a few things over the past weeks.
From everything you’ve shared, there’s one really important detail: the Instagram block works on your sub-sites (es / en), but not on the main site (olikana.com). That tells us this isn’t an Instagram or global Jetpack issue, but something specific to the main site setup.
At this point, the most likely cause is something on the main site interfering with the connection (usually a plugin or how requests are handled there).
To move this forward without repeating the same steps, I’d suggest one focused test:
- On olikana.com only, temporarily deactivate all plugins (just for a minute)
- Then try adding the Instagram block again
If it works, we’ll know for sure it’s a plugin conflict and can narrow it down quickly.
If it still doesn’t work, we’ll take a different route and dig deeper from our side.
I know this has been frustrating, especially since it worked fine for years, so I really appreciate your patience here.
Let me know what you see after this test and we’ll take it from there.
