• Resolved BERJAYAmoniquenamie

    (@moniquenamie)


    Hello,
    I used to have my blog connected to my Twitter account via Jetpack, and new posts were automatically published there: I really liked that feature.
    Now I’m trying to do the same with my Facebook account, but I’m running into an issue during the connection process.
    The messages I see are:
    “You previously logged into Jetpack with Facebook.”
    “Connection confirmed – no account or page found.”

    Could you please help me understand what’s going wrong and how I can successfully connect my Facebook account so that new blog posts are automatically shared?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support BERJAYATamirat B. (a11n)

    (@tamirat22)

    Hi there, @moniquenamie!

    Thanks for reaching out — I’d love to help you get your social connections sorted out. Let me go through each one:

    Bluesky: Great news — it looks like your Bluesky connection is already active and working! No action needed here.

    Twitter/X: Unfortunately, Twitter dramatically changed the terms and pricing of their API, and despite our best efforts to negotiate, we weren’t able to reach an agreement. As a result, auto-sharing to Twitter/X was permanently discontinued in May 2023. You can read more about what happened here: The End of Twitter Auto-Sharing

    You can still share your posts to Twitter manually by copying your post link and pasting it into a tweet.

    Facebook: I checked your site on our end, and there are currently no Facebook connections listed for it — so the connection attempts you’ve made so far haven’t gone through. The “Connection confirmed – no account or page found” message tells us that while the login to your Facebook account works, Jetpack Social isn’t finding a Facebook Page to connect to.

    Here’s the key: Facebook requires third-party tools like Jetpack to share to Facebook Pages only — not personal profiles. So to use this feature, you’ll need a Facebook Page (like a blog page, business page, or author page).

    To get this working, could you confirm a couple of things?

    1. Do you have a Facebook Page (separate from your personal profile) that you’d like to share posts to? If not, you’d need to create one first.
    2. Does the Facebook account you’re logging in with have full administrator rights to that Page? (Facebook Groups, and pages managed through Facebook Business Manager won’t work with Jetpack Social.)

    Also, before trying again, please reset the Facebook integration to give your site a clean slate. Visit your Facebook Business Integrations settings, find and remove “Jetpack Social” (and/or “Jetpack” if you see it) from the list, then return to your site and try reconnecting Facebook via Jetpack → Social.

    Here’s our guide for reference: Post automatically to social media

    Let me know how that goes, and we’ll take it from there!

    Thread Starter BERJAYAmoniquenamie

    (@moniquenamie)

    Hi @tamirat22 I think the problem is this: I have a personal Facebook profile, but not a Facebook Page. I thought a public personal profile was enough.
    Thanks for the clear and comprehensive explanation!

    Plugin Support BERJAYAfujifika (a11n)

    (@fujifika)

    Hi @moniquenamie ,

    Glad to hear my colleague was able to assist you! I’ll go ahead and close this thread now.

    Wishing you a great day! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

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