Guidely

Guidely: understand, guide and listen to your users, all from one SDK Most product teams pay for five tools to learn how their product is used: one for analytics, one for in-app tours, one for session replay, one for error tracking and one for support chat. Each tool has its own snippet, its own copy of your users and its own bill. Guidely puts all of this on one platform. You install it once, see everything in one dashboard, and work from one set of users. SEE WHAT PEOPLE ACTUALLY DO • Product analytics: page views, funnels, retention, paths and a Product Engagement Score, so you can tell whether a release moved the needle. • Pages & Features: tag any page or feature by URL, text, selector or a click in your own app, then track who adopts it. • Session replay on web, iOS and Android. Privacy-first recording levels mask sensitive data by default. • Error tracking, performance tracing, uptime and cron monitoring. Each error links to the replay of the moment it happened. HELP PEOPLE WHERE THEY GET STUCK • Tours, tooltips, checklists, banners, surveys and a resource center, built in a visual editor and shipped without a release. • A/B test any guide against a control group, schedule launches, and show each person the guide in their own language with AI-drafted translations. • How-tos: click through your app once and Guidely records a step-by-step guide with screenshots, ready to share or embed. • A help center with versioned articles, plus articles that only logged-in users can see. • Feature flags and experiments, with SDKs for web, mobile and server. HEAR WHAT THEY NEED NEXT • Feature requests, voting, a public feedback portal and roadmaps, ranked by the revenue of the customers asking. • Complaints, NPS and in-app surveys, grouped by AI into themes with sentiment and trends. • Support reporting by conversation type, topic, outcome and client, so you know which pages create the most tickets. MEET SCOUT, YOUR AI SUPPORT AGENT Scout lives in the in-app messenger. It answers questions from your own help articles, starts the right walkthrough, and hands off to your team with the full context when a person should step in. Scout also reads your analytics and session recordings for you. Each week it tells you which pages need a look and where people struggled, and it can draft the tip or tour that would fix the problem. Guidely’s AI runs on Anthropic’s Claude models, using our key or yours. WORKS WITH THE TOOLS YOU ALREADY USE • SDKs for React, Next.js, Svelte, SvelteKit, plain JavaScript, React Native, native iOS (Swift) and Android (Kotlin/Compose), plus server SDKs for Node, PHP and Java. • Integrations with Salesforce, HubSpot, Segment, Zendesk, Intercom, Slack, Jira, GitHub, S3, BigQuery, Snowflake and webhooks. • A built-in MCP server, so you can ask Claude, ChatGPT or Cursor about your guides, analytics, feedback and support, and have them draft the follow-up. BUILT TO STAY OUT OF YOUR WAY The SDK is never a single point of failure. A stub snippet, a CDN fallback, a persisted event queue and a circuit breaker keep your app running even if Guidely is down. Custom environments (Dev, QA, UAT, Production) keep test data separate from real data. SECURITY YOU CAN SHOW YOUR CUSTOMERS Two-step verification is on by default. You also get per-workspace sign-in (password, Google, GitHub), role-based permissions with per-member grants, audit trails, and encryption in transit and at rest. A HIPAA mode with a click-through BAA is available for teams that handle health data. PRICING THAT NEVER SURPRISES YOU Start free, with no card and no time limit. Every metered product comes with a monthly free allowance, including 1M analytics events and 5,000 session recordings. Pay-as-you-go lifts the limits, and you set a billing limit for each product, so the bill never goes past it. Guides, checklists, surveys and the help center are never metered. Every feature is on every plan. Install once. Ship your first tour today, and watch how people use it tomorrow.