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Account Management: Maintaining Relationships Preview

Account Management: Maintaining Relationships

With Miles Croft Liked by 4,761 users
Duration: 36m Skill level: Beginner Released: 8/13/2021

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Course details

Getting the sale is not the end of the sales process. Upselling, return business, network referrals, and so much more can be achieved when a salesperson continues to add value and develop a relationship after that first deal is closed. In this course, sales professional and prospecting coach Miles Croft helps you learn to continue relationship selling with all your existing customers, as well as recover from mistakes in delivery, whether they were your fault or not. Miles explains how account managers and other salespeople can develop connections with their prospects and customers after the initial sale has been made, to continue selling and expand your network even further. He presents a clear walk-through analysis of buying the perfect gifts, never letting a relationship “go rotten,” recovering from mistakes, and much more. Note: This course was created by Miles Croft. We are pleased to host this training in our library.

Skills you’ll gain

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Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

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Meet the instructor

Learner reviews

4.7 out of 5

4,267 ratings
  • 5 star
    Current value: 3,296 77%
  • 4 star
    Current value: 773 18%
  • 3 star
    Current value: 165 4%
  • 2 star
    Current value: 13 <1%
  • 1 star
    Current value: 20 <1%
  • Cesar Castillo Cesar Castillo

    Cesar Castillo

    Results driven leader whose versatile skills include consultative sales in highly competitive, technical and regulated environments.

    5/5 July 7, 2026
    Sound advice and the attention to details that will translate to loyalty, goodwill and solid business relationships.
    Helpful · Report
  • Lorrieann Niles-Hartwell M.Ed. Lorrieann Niles-Hartwell M.Ed.

    Lorrieann Niles-Hartwell M.Ed.

    Account Manager | Client Success Manager | Healthcare Operations Leader | Relationship Management | Stakeholder Engagement |Customer Experience

    5/5 July 3, 2026
    I enjoyed learning about the different ways to maintain relationships with customers and the quiz are good practice.
    Helpful · Report
  • Rathtis Sukumaran Rathtis Sukumaran

    Rathtis Sukumaran

    Singapore PR -Account Manager (APAC) @ Facebook | Facebook Certified Media Buying Professional | Digital Marketing | Facebook Ads Expert |…

    5/5 July 2, 2026
    good
    Helpful · Report

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone

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