93%
reported customer contact-detail capture rate
RIPPA uses AI to qualify equipment inquiries and route sales leads.
+30% deal conversion
80 hrs/week of manual work saved
23 channel sources in one workspace
AI Customer Engagement for Global Teams
Scale customer conversations.Never pay per seat.
Unify messaging, web chat, and email in one AI-powered workspace. AI handles routine conversations and qualifies leads, while your team steps in when judgment matters — 24/7, across 27+ languages.Bring customer messages into one workspace. AI answers routine questions and collects lead details; your team handles the rest.
3-day free trial · No credit card required
Used by equipment suppliers, consumer brands and global support teams
Channels
One workspace for every customer channel
Review conversation history, assign an owner and reply across your connected channels.
Mixdesk at a glance
10M+Messages processed
in 30 days
in 30 days
1,000+WhatsApp accounts
connected
connected
10Channel
integrations
integrations
27+Translation
languages
languages
Does it actually work?
See how Mixdesk handles a customer conversation end to end
Illustrative workflows: AI answers approved questions, collects details and routes conversations. Order, inventory and payment actions require configured integrations and permissions.
Rafael P.· via WhatsApp
Hola, ¿envían la excavadora de 3 toneladas a Chile?Detected: Spanish → auto-translated
Yes — we ship the 3-ton excavator to Chile. Delivery is 18–22 days. How many units are you considering?
Maybe 2 for now. What's the price and warranty?
Could you share the delivery city and your email? I will pass the model and quantity to Sales so they can confirm pricing and warranty terms.
Santiago. rafael@buildcorp.cl
What Mixdesk AI did
Handled automatically — ready for human follow-up.
- Channel
- Language
- Spanish → English
- Customer intent
- Buy · Quote request
- Extracted details
- 3-ton × 2 · Santiago, CL
- Customer status
- New — hot lead
- AI decision
- Qualified — route to regional sales
- Next action
- Create quote follow-up task
Illustrative workflows. Explore real deployments in our customer stories. Read the customer stories
AI + Human Workflow
AI handles the scale. Your team handles what matters.
A customer asks a question. AI uses your approved knowledge and collects the details your team needs. Configured rules route the conversation to a teammate when it needs a person.
Connected channels, one inbox
WhatsAppInstagramMessengerTikTokLINETelegramWeb & Email
Understand
LanguageIntentContext
Then it splits
Routine questionsMixdesk AI
Complex / high-valueYour team
Resolve · Qualify · Capture
Issues resolved · Leads converted
One loop, running from the moment a message lands — whichever app it came from, whatever language it is in.
Why Mixdesk
Why global teams choose Mixdesk
AI that does more than replyMixdesk AI resolves routine questions, qualifies leads, routes conversations and hands high-value conversations to the right person with full context.
Explore AI AgentsWhatsApp built for real operationsManage WhatsApp Business API, personal numbers and multiple accounts in one workspace alongside your other customer channels.
Explore WhatsAppScale your team, not your seat billAdd your whole team to Mixdesk without paying a per-seat fee for every agent.
See PricingMore than softwareGet onboarding, workflow guidance, product training and ongoing support.
Talk to our teamCustomers
Customer results
90%
of inquiries resolved by AI
KCEX uses AI to handle customer inquiries at scale.
10,000+ daily conversations
6+ hours/day of manual work saved
300+ standard support scenarios covered
7×24
AI reception across every market
SeeGo centralizes support for its consumer brands.
2 brands served from one workspace — Warrenslove & Galaxy
27 languages with live translation
3 regions Asia, North America & Europe
334K+
messages in a 30-day snapshot
HiFami uses Mixdesk to support its global player community.
SDK + Facebook player conversations in one workspace
AI-assisted player questions and top-up inquiries
Global social-gaming audience
Use Cases
AI customer engagement for sales, support and ecommerce
One workspace, tuned to how each team works — wherever your customers message from.
Two-way translation lets customers and agents use their own language.
Sales
Qualify and route high-intent leads.
Support
Resolve routine questions and escalate the rest.
Ecommerce
Answer, follow up and convert.
Global operations
Serve customers across channels and languages.
Automation
Automate the work around every conversation
Design it once, then watch Mixdesk keep every conversation moving — routing, following up, re-engaging — while your team stays firmly in control and focused on the work they love.
- Smart routing sends each conversation to the right team, agent or AI.
- Automated follow-ups and broadcasts, scheduled to each customer's time zone.
- Team workflows — shared inbox with roles, assignments and internal notes.
- Connect your stack — native Coze and Dify integrations, plus open APIs and SDKs.
CozeOpen APIWeb & App SDKWebhooks
Explore AutomationPlans & Enterprise
Start fast. Scale with control.
Unlimited team members on every plan — you pay for the platform and the AI, never for the people you invite.
How much do you spend on seats?
12people
3100
$50 is an example. Enter the per-seat rate from your own quote.
Estimated annual seat fees$7,200 / yr
Mixdesk seat fees$0
Your seat-fee estimate: $7,200 per year.
Mixdesk includes unlimited teammates on every plan, with no per-seat fees.
Team size × monthly seat rate × 12. This estimates seat fees only, not net savings. Compare platform subscriptions, AI usage, add-ons and channel-provider fees separately, including any minimum charges or discounts in your quote.
Start with one channel
Everything a growing team needs to unify channels and put AI to work — live the same day you sign up.
- Unified inbox for every channel
- Mixdesk AI Agent with real-time translation
- Lead capture, tagging and routing
- Unlimited team members — no per-seat fees
New workspaces receive a 3-day trial with Expert-level capabilities. AI Agents require Pro or above after the trial. See plan limits
Enterprise scale
Advanced control, security and a partner who's invested in your success.
- Private deployment options
- Dedicated delivery & onboarding team
- Product training and a 1:1 product advisor
- 24/7 support with priority response
- Priority roadmap input and SLAs
Private deploymentOpen API & SDKSLA-backed support1:1 product advisor24/7 supportProduct training
FAQ
Frequently asked questions
Still deciding? These are the questions teams ask us most before they start.
What is Mixdesk?
Mixdesk is an AI-powered customer engagement platform. It brings WhatsApp, Instagram, Messenger, TikTok, LINE, Telegram, web chat and email into one shared inbox, adds the Mixdesk AI Agent, which provides multilingual replies, and helps your team qualify leads and turn conversations into revenue.
Which channels does Mixdesk support?
WhatsApp (Business API and personal number), Instagram, Facebook Messenger, TikTok Business, LINE, Telegram, your website live chat, an in-app SDK and email — all in a single unified inbox.
Does Mixdesk charge per seat?
No. Mixdesk does not charge per-seat fees. Add unlimited team members without paying for every agent you invite. See full pricing details.
Can the AI Agent handle other languages?
Yes. You configure the AI Agent in one language and it can understand and reply to customers across 27+ languages, with real-time two-way translation for your team — multilingual customer support without multilingual hiring.
Can the AI hand conversations over to a human?
Yes. The Mixdesk AI Agent works independently and hands off to a human whenever a conversation needs it — and your team can jump in at any moment with full context.
How long does it take to get started?
Start with one channel, add approved knowledge and test replies and human handoff. Timing depends on account permissions, channel reviews and your workflow configuration. Create your free account and see for yourself.
Does Mixdesk integrate with my existing tools?
Yes. Mixdesk offers open APIs and SDKs to connect your website, app and internal systems, and supports third-party AI agents such as Coze and Dify. Browse the developer docs.
Is Mixdesk suitable for enterprise teams?
Yes. Alongside self-serve plans, Mixdesk offers enterprise capabilities including private deployment, a dedicated delivery team, product training and 1:1 product advisors.
How is Mixdesk different from a traditional chatbot or helpdesk?
Traditional chatbots follow keyword scripts, and helpdesks organize tickets after the fact. The Mixdesk AI Agent works the conversation itself: it resolves routine questions independently, qualifies and captures context, then hands complex or high-value conversations to the right person — across connected channels, with multilingual support.
Can Mixdesk handle multiple accounts and channels in one workspace?
Yes. Teams run multiple accounts per channel — including WhatsApp Business API and personal numbers — alongside Instagram, Messenger, TikTok Business, LINE, Telegram, web chat and email. One trade customer connected 170 WhatsApp personal accounts and primarily retrieved messages through the API for management; RIPPA unified 23 channel sources.
