Replying to @EricNjiiru
Kenya Airways Support
2,768 posts
Kenya Airways Support
@KQSupport
This is the official @KenyaAirways Customer Service Twitter account. We’re here 24/7 to offer you support.
- Replying to @KhalifKairo and @KenyaAirwayscurrently we stopped offering the services, however we intent to start it again early February 2024, that is when we will be in a position to advise on the charges.^ KJ
- Replying to @LarryMadowo and @KenyaAirwaysAirfares do fluctuate based on demand, timing, and the chosen class of service. We see you purchased a Business Class ticket which reflects a premium due to added amenities and services. ^EO
- Replying to @EricNjiiruHello @EricNjiiru Regarding the inquiry that you brought to our attention. At the outset, please accept our sincerest apologies for the inconvenience caused by the delay of your flight. We wish to assure you that the delay was not intentional. Airlines are occasionally 1/2
- Replying to @KamanaIvan @KenyaAirways and 5 othersKindly send us a DM with the description of the laptop in terms of color, make/ model so that we can check with our security team if it was recovered. ^KJ
- Replying to @KhalifKairo and @KenyaAirwaysThank you for your suggestion! We're always looking for opportunities to expand our network and provide our passengers with more travel options. Thank you for your interest in our airline and we hope to have the opportunity to serve you soon! ^JR
- Replying to @cathgrenfell and @KenyaAirwaysPlease send us a direct message with more details about your lost bag, such as the description, file reference number, and the flight details to assist you in tracing it and resolving the issue. Thank you for your cooperation, and we'll be waiting for your message.^KJ
- Replying to @LarryMadowoHello, @LarryMadowo, Thank you for bringing this to our attention. Could you kindly share your booking reservation or ticket number with us via DM so we can assist you further? We appreciate your feedback and are here to help. ^ZN
- Replying to @DecolonialBrujaHello, please send us a direct message with your ticket number or booking reference so we can assist you further. ^SM
- Replying to @johnallannamuHello @johnallannamu we apologize for the delayed response time. This is to confirm the luggage has been loaded on KQ706/8Apr, meant to arrive at 1600Hrs. Our team will get in touch with you for further collection. Feel free to engage us for further assistance. ^FT
- Replying to @ahmednasirlawDear Ahmed, As a customer focused airline it is our priority to ensure we meet the needs of our passengers when they travel with us. We always value customers who are keen to give us feedback. Thank you for your time and should you have any questions, kindly do not hesitate 1/2
- Replying to @EricNjiiru and @KenyaAirwaysHello @EricNjiiru apologies for the inconveniences experienced. We have engaged you on the direct message and also monitoring the issue closely. ^Ed
