With Finnair’s on-board system, the crew has control over the complete service schedule and cabin ambience, can manage both product inventories and orders as well as handle possible disruption cases. For the passengers, the on-board system provides access to Finnair’s Wi-Fi portal and hence access to Internet, entertainment and product offerings as well as the ability to pay safely with one’s own device. The platform has been scaled across multiple devices, enabling the crew smartphones, seatback screens and passenger smartphones to be integrated seamlessly into the same platform, enabling a ho­listic experience throughout Finnair’s entire fleet.