Christmas Eve, we were watching a movie on Netflix and about 30 minutes from the end, Pouf, it was gone. I found it and it loaded and loaded and loaded. I went out and came back and we watched to the end.
Got up Christmas morning and NO INTERNET, nothing worked, no phone.
Christmas Eve, intermittent dropping of internet, on/off/on/off. I thought, its Christmas Eve, I can live
with this until Tuesday.
WRONG!
4 AM, Christmas Day! NO INTERNET! I did the reboot thing, nothing happened!
Thinking I will call Spectrum but it IS Christmas morning, but I will try it.
The help me line at Spectrum is 611 on our home phone. Oy Vey! no home phone. I remembered my What if Self had entered the number in my contacts and named it Spectrum 611 allowing me to say Call Spectrum and it began to ring.
The young woman who answered was as nice as Santa Claus. I said Merry Christmas, sorry you are working on Christmas day but my tether to LIFE, INTERNET and phone are GONE…She laughed out loud and said I do know what you mean about that tether to life.
She directed me through the steps of tests, explained modem and router, which is which, AGAIN. One step was dragging bob from the DVR on the Big Screen, to unscrew/screw back the cable, since my fingers have no strength.
An hour later, she said, please hold, I will check to see if you can get a repair appointment tomorrow. (don’t be alarmed at the hour long call, we were chatting and laughing and exchanging Christmas stories about gifts we did not want) we both made each others day.
She came back after hold, with, Merry Christmas, there is ONE available appt left for today, between 9 and 10.
Will that work? Ha ha ha OF COURSE IT WILL.
The repair man appeared at 10:06 and left at 10:45, and I was tethered back to all of you, my friends. He simply replaced the modem, the brand new, one week old modem, and every thing was fine.
God bless these people who work on Holidays and Thank you Spectrum...


Formed in 2009, the Archive Team (not to be confused with the archive.org Archive-It Team) is a rogue archivist collective dedicated to saving copies of rapidly dying or deleted websites for the sake of history and digital heritage. The group is 100% composed of volunteers and interested parties, and has expanded into a large amount of related projects for saving online and digital history.








