grateful they take our calls

Back in July 2009, I found this customer revenge story. It’s very interesting and you might find yourself singing along to the song from it. (click over to my past post on it for more)

But that’s just the background for this post.  The song writer was Canadian musician Dave Carroll.  Joining his fan email list lead to today’s post.

Today I found this announcement about a new song from Dave in my inbox.

It’s titled “Everyday Heroes”.   I included the very moving music video below.  It really makes me grateful for all the first responders ready to help us.  Knowing that some are volunteers (Dave was a volunteer fireman in the past) reinforces my belief that the vast majority of people are good.  Check out his site 911song.com.

Thanks and God Bless to all the everyday heroes.

another circus         solar info link

   

911 calling education needed

Two recent 911 calls - very different

1) A lady in Florida calls because McDonalds refuses to give her money back.

2) A lady in Texas calls while in pursuit of a purse snatcher.



Call #1 - I give the 911 operator a big plus for handling this professionally, I would have either yelled at her or started laughing. Sure you angry about feeling ripped off but 911 is NOT the way to handle it. Get the names of the workers, call McDonalds' HQ or the police non-emergency line later. Ok you're a dissatisfied customer is THAT AN EMERGENCY?

Call #2 - Maybe the wisdom of age helps here. This lady was a quick thinking grandmother. This was a robbery not some fast food dissatisfied customer. This one sounds much more intense than some missing McNuggets.

Have a listen:
911 call

Here's a link to a reenactment of it.


I suspect the call #1 will get much attention than call #2 because it's stupid.

Maybe we need 911 calling education.

Oh I've just been laid-off - I'm calling 911.

Try this link to listen to call 2