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Big news: Fin is joining @salesforce.
We built the #1 AI Customer Agent, and Salesforce has the reach to help us bring it to the world.
Read more from our CEO @eoghan here: linkedin.com/posts/eoghanmc…
Fin
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Fin
@fin_ai
Fin is the Customer Agent company delivering perfect customer experiences.
- Rewatch our last career roundtable – Built by AI: The people behind the roles that never existed before:Register for the next one – How owning AI deployment expands your role, scope, and influence:
- Where does your organization sit on the AI maturity curve? Are you a traditionalist, not quite ready to make the move? Or an AI pioneer, with your entire organization rearchitected around AI? Most teams we talk to are sitting somewhere between the two. They've gotten started,
00:00 - Shannon Magiera runs support at Kalshi with a team of eight. In 2024, they handled 30,000 tickets. In 2025, 115,000. This year, they're projecting over a million tickets. When response times hit three, four, even five days, there simply wasn't time to help people the way they
00:00 - Every support team knows QA matters. But how it's done hasn't kept up. It's a manual, after-the-fact exercise that lives in a tool off to the side of where your team works. Feedback that lands long after the conversation's done - and ends as a number in a report rather than a
00:00 - Like most things, deploying AI successfully takes a plan. That's why we created the AI Agent Blueprint: a guide to not just launching an AI Agent, but scaling it. Because launching is the easy part. Scaling is where most teams stall. Stalled AI looks like: - No clear owner, no
00:00 - The Fin R&D team hit their 2x engineering productivity goal three months early. In a recent live session, @darraghcurran, @brian_scanlan, Kesha Mykhailov, and special guest @clairevo walked through how Fin's 500-person R&D org got there, covering the metrics, the bottlenecks,
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