Troubleshooting & FAQ
Miscellaneous answers to common questions & technical issues
By Kriztin and 1 other2 authors30 articles
- Why does my screenshot not look as expected?
- Updating the BugHerd browser extension
- How to manually install the BugHerd Chrome extension
- How do I refer & earn?
- Log in to BugHerd with your Google or Microsoft account
- Using BugHerd on Menus & Modals
- How to find your browser's developer console
- Login with Single Sign On (SSO)
- Can I use BugHerd to test a native app?
- Why am I seeing the "You don't have access to this project"?
- Why isn't BugHerd loading in Safari?
- How to enable your microphone or screen recording for video feedback
- Why can't I use BugHerd on my "http" website?
- Video feedback and Mac OS system permissions
- How to verify you've installed the BugHerd Javascript correctly if your site is behind Basic Authentication
- How do I re-enable my microphone?
- Is BugHerd down?
- Why am I seeing a "No Project for this URL" message in BugHerd?
- Why is the BugHerd browser extension taking a long time to load?
- Customizing the Metadata captured by BugHerd
- Why is BugHerd blocked from loading on my website?
- Why Didn't My Cover Screenshot Work?
- Content Security Policy (CSP)
- Re-Install Browser Extensions
- Why did my screenshot not capture in BugHerd?
- Delay loading of BugHerd script on your site
- Can I use BugHerd with mobile?
- Help! The BugHerd sidebar isn't appearing!
- Where can I find my Project Key?
- How do I make sure BugHerd shows pins on the correct screen in a single-page web app (SPA)?If pins appear on the wrong screen in your SPA, set or update window.BugHerdConfig.location to tell BugHerd the correct page URL.
