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After the recent update I cannot properly reply to customers on the iOS app. It goes to a new line randomly, then the text disappears. It’s unusuable.
Release Date: 09-06-2026 🚀 Enhancements Added security enhancements. 🐛 Bug Fixes Fixed a crash that could occur during app launch.
When Fin replies or send a follow up for inactive customers, the outbound reply doesn't include the quoted thread below the message. Recipients only see the reply itself with no prior context.Is there a setting in Intercom to enable quoted/threaded r
Hello Intercom Community!We have been live with Fin for just over a year now. We began small with a subset of beta users, then went live with all users on our Cloud platform on January 1st 2026. While there are bumps and dissenters, overall the recep
I have created a draft of a published article and scheduled the draft to be published on July 1st. My product manager has asked me not to publish it. I can’t find any way to remove the schedule. The only option is to push the publish date out as far
It would be great to add the ability to indent paragraph text within the help article builder. It would be helpful to add this to the main article, collapsible links, etc.
I run various dataset exports and each time, I have to go back in and reselect which fields I need. It would be nice to be able to save these so I can reuse them regularly. I have custom date frames so I can’t use the scheduling option plus I often
Can you please introduce more options when it comes to picking date ranges for reports? Last Week option Last Month option Last Quarter option (selects the previous complete 3 months) Custom date picker, where you can have an easier calendar option t
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Currently, the Intercom inbox displays message timestamps as relative time (e.g. “31 minutes ago” or “14d”). The exact date and time is only visible when hovering over the channel icon next to the message.It would be helpful to add a setting that all
I'm looking for suggestions on how to organize Help Center articles and knowledge base content so users can quickly find the information they need. Do you prefer organizing content by categories, user intent, or product features?While researching con
Paying an ILOE fine was a valuable learning experience for me. It highlighted the importance of monitoring deadlines and maintaining active insurance coverage. The online payment system was easy to use, making the entire ILOE fine settlement process
Hey all!I’d been exploring this using Fin but had hit a road block and wanted to see if anyone had created anything like this:We want every negative Fin CSAT to create a ticket to our team to review to see if we could make any changes to Fin.We use a
DescriptionOn Intercom iOS SDK 19.6.3, if a user opens a conversation and quickly swipes down twice (first to close chat → home, then immediately to dismiss messenger), the app freezes. The main screen is visible but unresponsive.Works fine: slow swi
Children learn about the world through movement, exploration, and play. As they grow, parents may notice behaviors that seem unusual or repetitive. One example is spinning. Some children enjoy spinning around repeatedly, which often leads parents to
Healthcare organizations today must balance patient care, regulatory compliance, and financial performance. One area that continues to demand significant attention is prior authorization. Insurance companies often require approval before covering ce
We're trying to get Fin to behave differently depending on when the customer asks for a human. We've tested two separate guidance rules but it's not sticking. Anyone solved this?Here’s what we want to do:First message = "offer" escalationCustomer say
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