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Need some help? You may find the answers to your questions in our Jetpack support documentation using the form above. If you can't find what you're looking for, feel free to contact us using the form below!
Support for customers on Jetpack's Free Plan is temporarily closed.
Customers with a paid plan have priority support and will have continued access to support.
Have a paid plan and seeing this note? Be sure to login to the WordPress.com account that purchased the plan!
You can also check our troubleshooting tips for additional information.
Please note: If an update to the latest version of Jetpack fails, please try re-installing Jetpack from Plugins > Add New in your site's Dashboard. If the install fails and reports "Destination folder already exists," access your server via SFTP or FTP or hosting file manager, navigate to the /wp-content/plugins/ directory, and manually delete the /jetpack/ directory there. Then, reinstall Jetpack from Plugins > Add New in your site's Dashboard.
Thank you for your patience and understanding.
