Connect Sidekick to Shopify Status in real-time

drgooglle
Fri, 24 Apr 2026 15:22:13 +0000
Technical Q&A

When there is an active incident on Shopify’s side (e.g., analytics delays, API issues), Sidekick currently has no awareness of it. This leads to a poor experience where merchants and Sidekick spend time diagnosing what appears to be a data or configuration issue — when in reality it’s a known platform incident.

Real example: Today (April 24, 2026), analytics reported 19 orders while the Orders section showed 76. Sidekick and I spent several minutes investigating channels, timezones, and ShopifyQL table limitations — before I manually checked shopifystatus.com and found an active incident stating “Reports and analytics may be delayed in reporting accurate figures for some stores.”

Feature request:

Connect Sidekick to the Shopify Status feed in real-time

When Sidekick detects anomalies in analytics data, automatically cross-check against active incidents

If an active incident is relevant, surface it immediately as the first possible explanation

This would save merchants significant time and reduce unnecessary troubleshooting during platform incidents.

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