iPhone Support
Forgot your Apple Account password?
Reset your password to regain access to your Apple Account.
If your Apple Account has been locked or disabled
Find out what to do if you can’t sign in because your account has been locked, disabled or is not active.
If your iPhone has been disabled or you’ve forgotten your passcode
If you’ve entered the wrong passcode too many times, your iPhone may have been disabled. If you can’t remember the passcode, find out how to use recovery mode.
Back up your iPhone
You can back up automatically with iCloud or back up to a computer.
Update your iPhone
If you’re experiencing an issue, updating iOS might fix it. Plus you’ll get the latest features and security enhancements.
If your iPhone won’t turn on or is frozen
Press the volume up button, then the volume down button, and then hold the side button until your iPhone begins to restart.
If you can’t update
Find out why you may be unable to update your iPhone and what steps to take.
Use eSIM on iPhone
Stored digitally in your iPhone, an eSIM is like a physical SIM without the card. See how to set up a new eSIM or transfer one from your previous iPhone.
Get help with battery life
Find out what to do if you think your iPhone battery is draining too quickly.
Service and Repair
My Support
Sign in with your Apple Account to check your coverage status or look up an existing repair.
Start a repair
Tell us what’s going on with your iPhone and we'll find the right support options for you.
Media purchases and subscriptions
Manage media purchases
View your receipts for the App Store and iTunes Store, and request a refund for accidental purchases.
Manage subscriptions
Change or cancel a subscription you’ve purchased from Apple or in an app from the App Store.
If you’re unable to purchase
Find out what to do if your payment method has been declined or you can't make a purchase in the App Store or iTunes Store.
iPhone User Guide
Find out about all of the features, apps and settings of your iPhone.
Peace of mind in every plan
Every AppleCare plan provides one-stop service for your Apple products, with quick and easy repairs for accidents like drops and spills.
Join us to discover the best of iPhone
Explore the latest features and more in free sessions at your Apple Store.
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Support app
Get personalised access to solutions for your Apple products.